:root{
  --bwt-primary:#125791;
  --bwt-primary-dark:#0d476f;
  --bwt-primary-soft:#eaf3fa;
  --bwt-primary-soft-2:#f4f8fc;
  --bwt-success:#067647;
  --bwt-warning:#b54708;
  --bwt-danger:#b42318;
  --bwt-text:#17212f;
  --bwt-muted:#667085;
  --bwt-border:#e1e7ee;
  --bwt-border-strong:#cbd5df;
  --bwt-bg:#f6f8fb;
  --bwt-white:#fff;
  --bwt-note:#fff8e8;
  --bwt-note-border:#f3c66d;
  --bwt-radius:16px;
  --bwt-radius-sm:11px;
  --bwt-shadow:0 10px 32px rgba(16,24,40,.07);
  --bwt-shadow-sm:0 4px 14px rgba(16,24,40,.055)
}
.bwt-wrap{direction:rtl;color:var(--bwt-text);font-family:Vazirmatn,Tahoma,Arial,sans-serif;max-width:1320px;margin:0 auto;line-height:1.75}
.bwt-wrap *{box-sizing:border-box}
.bwt-wrap a{transition:color .18s ease,background .18s ease,border-color .18s ease,box-shadow .18s ease,transform .18s ease}
.bwt-card{background:#fff;border:1px solid var(--bwt-border);border-radius:var(--bwt-radius);padding:22px;box-shadow:var(--bwt-shadow-sm);margin-bottom:18px}
.bwt-toolbar,.bwt-ticket-header,.bwt-admin-ticket-head{display:flex;align-items:center;justify-content:space-between;gap:20px;margin:0 0 22px}
.bwt-toolbar h1,.bwt-toolbar h2,.bwt-ticket-header h2,.bwt-admin-ticket-head h1{margin:0 0 5px;font-weight:900;letter-spacing:-.25px;color:var(--bwt-text)}
.bwt-toolbar p,.bwt-meta{margin:0;color:var(--bwt-muted)}
.bwt-kicker{display:inline-flex;font-size:11px;font-weight:900;letter-spacing:.25px;color:var(--bwt-primary);margin-bottom:4px}
.bwt-btn,.bwt-form .bwt-btn,.bwt-wrap button.bwt-btn{display:inline-flex!important;align-items:center!important;justify-content:center!important;min-height:44px;padding:9px 17px!important;border:1px solid var(--bwt-border-strong)!important;border-radius:12px!important;background:#fff!important;color:var(--bwt-text)!important;text-decoration:none!important;font-family:inherit!important;font-size:13px!important;font-weight:800!important;cursor:pointer;gap:8px;line-height:1.2!important;box-shadow:none!important;text-shadow:none!important}
.bwt-btn:hover{border-color:#aab9c7!important;transform:translateY(-1px)}
.bwt-btn-primary,.bwt-form .bwt-btn-primary,.bwt-wrap button.bwt-btn-primary,.bwt-send-button{background:var(--bwt-primary)!important;border-color:var(--bwt-primary)!important;color:#fff!important;box-shadow:0 7px 18px rgba(18,87,145,.2)!important}
.bwt-btn-primary:hover,.bwt-form .bwt-btn-primary:hover,.bwt-send-button:hover{background:var(--bwt-primary-dark)!important;border-color:var(--bwt-primary-dark)!important;color:#fff!important;box-shadow:0 9px 22px rgba(18,87,145,.25)!important}
.bwt-btn-primary:disabled,.bwt-send-button:disabled{opacity:.52;cursor:not-allowed;transform:none!important}
.bwt-btn-secondary{background:#fff!important;color:var(--bwt-primary)!important;border-color:#b8cee0!important}
.bwt-btn-large{min-height:48px!important;padding-inline:22px!important}
.bwt-inline-form{display:inline-flex;margin:0}
.bwt-mini-count{display:inline-flex;min-width:24px;height:24px;padding:0 7px;align-items:center;justify-content:center;border-radius:99px;background:#fef3f2;color:#b42318}
.bwt-form{display:grid;gap:15px}
.bwt-form label{display:grid;gap:7px;font-weight:800;color:#344054;font-size:13px}
.bwt-form input[type=text],.bwt-form input[type=email],.bwt-form input[type=tel],.bwt-form input[type=password],.bwt-form input[type=number],.bwt-form input[type=search],.bwt-form input[type=date],.bwt-form select,.bwt-form textarea,.bwt-filter input,.bwt-filter select{width:100%;min-height:46px;border:1px solid #d0d7df!important;border-radius:12px!important;background:#fff!important;padding:10px 12px!important;box-shadow:0 1px 2px rgba(16,24,40,.02)!important;color:#101828!important;font:inherit!important;outline:none;transition:border-color .18s,box-shadow .18s}
.bwt-form textarea{min-height:112px;resize:vertical;line-height:1.9}
.bwt-form input:focus,.bwt-form select:focus,.bwt-form textarea:focus,.bwt-filter input:focus,.bwt-filter select:focus{border-color:#7eafd6!important;box-shadow:0 0 0 3px rgba(18,87,145,.09)!important}
.bwt-form select[multiple]{min-height:150px}
.bwt-grid{display:grid;gap:14px}.bwt-grid-2{grid-template-columns:repeat(2,minmax(0,1fr))}.bwt-grid-3{grid-template-columns:repeat(3,minmax(0,1fr))}.bwt-grid-4{grid-template-columns:repeat(4,minmax(0,1fr))}
.bwt-check{display:flex!important;align-items:center;gap:8px!important;min-height:44px}.bwt-check input{width:auto!important;margin:0!important}
.bwt-alert{padding:13px 16px;border-radius:12px;background:#eef4ff;border:1px solid #c7d7fe;margin-bottom:16px}.bwt-alert-success{background:#ecfdf3;border-color:#abefc6}.bwt-alert-error{background:#fef3f2;border-color:#fecdca}
.bwt-help,.bwt-muted{font-size:12px;color:var(--bwt-muted);font-weight:400}.bwt-hp{position:absolute!important;left:-99999px!important;width:1px!important;height:1px!important;opacity:0!important;pointer-events:none!important}
.bwt-or{text-align:center;color:var(--bwt-muted);font-size:12px;margin:14px 0}

/* Account icon: envelope instead of theme fallback gear */
.woocommerce-MyAccount-content .wd-my-account-links [class*="support-tickets"] a:before,
.woocommerce-MyAccount-content .wd-my-account-links .support-tickets-link a:before,
.woocommerce-MyAccount-content .wd-my-account-links .support-tickets a:before,
.woocommerce-MyAccount-navigation-link--support-tickets a:before{
  content:""!important;display:inline-block!important;width:30px!important;height:30px!important;background-color:currentColor!important;
  -webkit-mask:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Cpath fill='black' d='M3.75 5.25h16.5A1.75 1.75 0 0 1 22 7v10a1.75 1.75 0 0 1-1.75 1.75H3.75A1.75 1.75 0 0 1 2 17V7a1.75 1.75 0 0 1 1.75-1.75Zm0 1.5a.25.25 0 0 0-.25.25v.31l8.5 5.34 8.5-5.34V7a.25.25 0 0 0-.25-.25H3.75Zm16.75 2.33-8.1 5.09a.75.75 0 0 1-.8 0L3.5 9.08V17c0 .14.11.25.25.25h16.5c.14 0 .25-.11.25-.25V9.08Z'/%3E%3C/svg%3E") center/contain no-repeat!important;
  mask:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Cpath fill='black' d='M3.75 5.25h16.5A1.75 1.75 0 0 1 22 7v10a1.75 1.75 0 0 1-1.75 1.75H3.75A1.75 1.75 0 0 1 2 17V7a1.75 1.75 0 0 1 1.75-1.75Zm0 1.5a.25.25 0 0 0-.25.25v.31l8.5 5.34 8.5-5.34V7a.25.25 0 0 0-.25-.25H3.75Zm16.75 2.33-8.1 5.09a.75.75 0 0 1-.8 0L3.5 9.08V17c0 .14.11.25.25.25h16.5c.14 0 .25-.11.25-.25V9.08Z'/%3E%3C/svg%3E") center/contain no-repeat!important;
  font-size:0!important;color:#8ba6ba!important
}
.woocommerce-MyAccount-navigation-link--support-tickets.is-active a:before{color:var(--bwt-primary)!important}

/* Simple SVG-like icon masks */
.bwt-icon-mail,.bwt-icon-note,.bwt-icon-edit,.bwt-icon-send,.bwt-icon-save,.bwt-icon-clip,.bwt-icon-headset,.bwt-shield-icon,.bwt-lock-mini,.bwt-file-icon{display:inline-block;flex:none;background:currentColor;-webkit-mask-position:center;-webkit-mask-repeat:no-repeat;-webkit-mask-size:contain;mask-position:center;mask-repeat:no-repeat;mask-size:contain}
.bwt-icon-mail{width:21px;height:21px;-webkit-mask-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Cpath fill='black' d='M3.75 5.25h16.5A1.75 1.75 0 0 1 22 7v10a1.75 1.75 0 0 1-1.75 1.75H3.75A1.75 1.75 0 0 1 2 17V7a1.75 1.75 0 0 1 1.75-1.75Zm-.25 3.83V17c0 .14.11.25.25.25h16.5c.14 0 .25-.11.25-.25V9.08l-8.1 5.09a.75.75 0 0 1-.8 0L3.5 9.08Zm.26-2.33L12 11.93l8.24-5.18H3.76Z'/%3E%3C/svg%3E");mask-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Cpath fill='black' d='M3.75 5.25h16.5A1.75 1.75 0 0 1 22 7v10a1.75 1.75 0 0 1-1.75 1.75H3.75A1.75 1.75 0 0 1 2 17V7a1.75 1.75 0 0 1 1.75-1.75Zm-.25 3.83V17c0 .14.11.25.25.25h16.5c.14 0 .25-.11.25-.25V9.08l-8.1 5.09a.75.75 0 0 1-.8 0L3.5 9.08Zm.26-2.33L12 11.93l8.24-5.18H3.76Z'/%3E%3C/svg%3E")}
.bwt-icon-note{width:20px;height:20px;-webkit-mask-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Cpath fill='black' d='M5 3.5h14A1.5 1.5 0 0 1 20.5 5v10.4a1.5 1.5 0 0 1-.44 1.06l-4.1 4.1a1.5 1.5 0 0 1-1.06.44H5A1.5 1.5 0 0 1 3.5 19V5A1.5 1.5 0 0 1 5 3.5Zm0 1.5v14h9v-3.5a1 1 0 0 1 1-1h4V5H5Zm10.5 13.44L18.94 15H15.5v3.44ZM7 8h10v1.5H7V8Zm0 4h7v1.5H7V12Z'/%3E%3C/svg%3E");mask-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Cpath fill='black' d='M5 3.5h14A1.5 1.5 0 0 1 20.5 5v10.4a1.5 1.5 0 0 1-.44 1.06l-4.1 4.1a1.5 1.5 0 0 1-1.06.44H5A1.5 1.5 0 0 1 3.5 19V5A1.5 1.5 0 0 1 5 3.5Zm0 1.5v14h9v-3.5a1 1 0 0 1 1-1h4V5H5Zm10.5 13.44L18.94 15H15.5v3.44ZM7 8h10v1.5H7V8Zm0 4h7v1.5H7V12Z'/%3E%3C/svg%3E")}
.bwt-icon-edit{width:17px;height:17px;-webkit-mask-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Cpath fill='black' d='m17.7 3.3 3 3a1 1 0 0 1 0 1.4L9.4 19H5v-4.4L16.3 3.3a1 1 0 0 1 1.4 0ZM6.5 15.2v2.3h2.3L18.2 8 16 5.8l-9.5 9.4Z'/%3E%3C/svg%3E");mask-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Cpath fill='black' d='m17.7 3.3 3 3a1 1 0 0 1 0 1.4L9.4 19H5v-4.4L16.3 3.3a1 1 0 0 1 1.4 0ZM6.5 15.2v2.3h2.3L18.2 8 16 5.8l-9.5 9.4Z'/%3E%3C/svg%3E")}
.bwt-icon-send{width:18px;height:18px;-webkit-mask-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Cpath fill='black' d='M21.2 3.3 3.8 9.5a1 1 0 0 0-.08 1.85l6.7 3.02 3.03 6.7a1 1 0 0 0 1.85-.08l6.2-17.4a.75.75 0 0 0-.96-.96Zm-16 7.2 13.2-4.72-7.07 7.07L5.2 10.5Zm9.3 8.3-1.77-3.93 7.07-7.07-5.3 11Z'/%3E%3C/svg%3E");mask-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Cpath fill='black' d='M21.2 3.3 3.8 9.5a1 1 0 0 0-.08 1.85l6.7 3.02 3.03 6.7a1 1 0 0 0 1.85-.08l6.2-17.4a.75.75 0 0 0-.96-.96Zm-16 7.2 13.2-4.72-7.07 7.07L5.2 10.5Zm9.3 8.3-1.77-3.93 7.07-7.07-5.3 11Z'/%3E%3C/svg%3E")}
.bwt-icon-save{width:18px;height:18px;-webkit-mask-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Cpath fill='black' d='M4 3h13.3L21 6.7V21H3V3h1Zm.5 1.5v15h15V7.3l-2.8-2.8H16V10H7V4.5H4.5ZM8.5 4.5v4h6v-4h-6Zm-1 9h9v4.5h-9v-4.5Z'/%3E%3C/svg%3E");mask-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Cpath fill='black' d='M4 3h13.3L21 6.7V21H3V3h1Zm.5 1.5v15h15V7.3l-2.8-2.8H16V10H7V4.5H4.5ZM8.5 4.5v4h6v-4h-6Zm-1 9h9v4.5h-9v-4.5Z'/%3E%3C/svg%3E")}
.bwt-icon-clip{width:17px;height:17px;-webkit-mask-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Cpath fill='black' d='M8.8 12.8 14.9 6.7a3.25 3.25 0 1 1 4.6 4.6l-8.1 8.1a5 5 0 0 1-7.07-7.07l8.13-8.13 1.06 1.06-8.13 8.13a3.5 3.5 0 0 0 4.95 4.95l8.1-8.1a1.75 1.75 0 0 0-2.48-2.48l-6.1 6.1a1 1 0 1 0 1.42 1.42l5.39-5.4 1.06 1.07-5.39 5.39a2.5 2.5 0 0 1-3.53-3.54Z'/%3E%3C/svg%3E");mask-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Cpath fill='black' d='M8.8 12.8 14.9 6.7a3.25 3.25 0 1 1 4.6 4.6l-8.1 8.1a5 5 0 0 1-7.07-7.07l8.13-8.13 1.06 1.06-8.13 8.13a3.5 3.5 0 0 0 4.95 4.95l8.1-8.1a1.75 1.75 0 0 0-2.48-2.48l-6.1 6.1a1 1 0 1 0 1.42 1.42l5.39-5.4 1.06 1.07-5.39 5.39a2.5 2.5 0 0 1-3.53-3.54Z'/%3E%3C/svg%3E")}
.bwt-icon-headset{width:20px;height:20px;-webkit-mask-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Cpath fill='black' d='M12 3a8 8 0 0 1 8 8v5a3 3 0 0 1-3 3h-2v-6h3v-2a6 6 0 0 0-12 0v2h3v6H7a3 3 0 0 1-3-3v-5a8 8 0 0 1 8-8Zm-5 11H5.5v2A1.5 1.5 0 0 0 7 17.5V14Zm12 0h-1.5v3.5A1.5 1.5 0 0 0 19 16v-2Z'/%3E%3C/svg%3E");mask-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Cpath fill='black' d='M12 3a8 8 0 0 1 8 8v5a3 3 0 0 1-3 3h-2v-6h3v-2a6 6 0 0 0-12 0v2h3v6H7a3 3 0 0 1-3-3v-5a8 8 0 0 1 8-8Zm-5 11H5.5v2A1.5 1.5 0 0 0 7 17.5V14Zm12 0h-1.5v3.5A1.5 1.5 0 0 0 19 16v-2Z'/%3E%3C/svg%3E")}
.bwt-shield-icon{width:22px;height:22px;-webkit-mask-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Cpath fill='black' d='M12 2.5 20 5v6c0 5.15-3.3 8.8-8 10.5C7.3 19.8 4 16.15 4 11V5l8-2.5Zm0 1.57L5.5 6.1V11c0 4.24 2.57 7.3 6.5 8.9 3.93-1.6 6.5-4.66 6.5-8.9V6.1L12 4.07Zm3.54 4.9 1.06 1.06-5.1 5.1-2.6-2.6 1.06-1.06 1.54 1.54 4.04-4.04Z'/%3E%3C/svg%3E");mask-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Cpath fill='black' d='M12 2.5 20 5v6c0 5.15-3.3 8.8-8 10.5C7.3 19.8 4 16.15 4 11V5l8-2.5Zm0 1.57L5.5 6.1V11c0 4.24 2.57 7.3 6.5 8.9 3.93-1.6 6.5-4.66 6.5-8.9V6.1L12 4.07Zm3.54 4.9 1.06 1.06-5.1 5.1-2.6-2.6 1.06-1.06 1.54 1.54 4.04-4.04Z'/%3E%3C/svg%3E")}
.bwt-lock-mini{width:15px;height:15px;-webkit-mask-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Cpath fill='black' d='M7 10V8a5 5 0 0 1 10 0v2h1.5v11h-13V10H7Zm1.5 0h7V8a3.5 3.5 0 1 0-7 0v2ZM7 11.5v8h10v-8H7Z'/%3E%3C/svg%3E");mask-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Cpath fill='black' d='M7 10V8a5 5 0 0 1 10 0v2h1.5v11h-13V10H7Zm1.5 0h7V8a3.5 3.5 0 1 0-7 0v2ZM7 11.5v8h10v-8H7Z'/%3E%3C/svg%3E")}
.bwt-file-icon{width:18px;height:18px;-webkit-mask-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Cpath fill='black' d='M6 2.5h7.6L19.5 8v13.5H6V2.5Zm1.5 1.5v16h10.5V9h-5V4H7.5Zm7 1v2.5h2.7L14.5 5Z'/%3E%3C/svg%3E");mask-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Cpath fill='black' d='M6 2.5h7.6L19.5 8v13.5H6V2.5Zm1.5 1.5v16h10.5V9h-5V4H7.5Zm7 1v2.5h2.7L14.5 5Z'/%3E%3C/svg%3E")}

/* Inbox */
.bwt-ticket-list,.bwt-admin-list{display:grid;gap:9px}.bwt-ticket-row{display:grid;grid-template-columns:12px minmax(0,1fr) auto auto;gap:13px;align-items:center;padding:15px 17px;border:1px solid var(--bwt-border);border-radius:14px;background:#fff;color:inherit!important;text-decoration:none!important}.bwt-admin-list .bwt-ticket-row{grid-template-columns:12px minmax(0,1fr) auto auto auto auto}.bwt-ticket-row:hover{transform:translateY(-1px);box-shadow:var(--bwt-shadow-sm);border-color:#bdc8d6}.bwt-ticket-row.is-unread{border-color:#9bc4e7;background:linear-gradient(90deg,#f7fbff,#fff)}.bwt-ticket-row.is-unread .bwt-ticket-main>strong{font-weight:900}.bwt-unread-pill{display:inline-flex;font-style:normal;font-size:10px;padding:3px 7px;margin-right:5px;border-radius:99px;background:#e8f3fc;color:#125791;vertical-align:middle}.bwt-dot{width:9px;height:9px;border-radius:50%;display:inline-block;flex:none}.bwt-ticket-main{display:grid;gap:3px}.bwt-ticket-main small,.bwt-time{color:var(--bwt-muted);font-size:12px}.bwt-badge{display:inline-flex;align-items:center;border-radius:999px;padding:5px 9px;font-size:11px;font-weight:850;white-space:nowrap;background:#f2f4f7;color:#475467}.bwt-status-waiting_staff{background:#fff6ed;color:#b54708}.bwt-status-waiting_customer{background:#eef4ff;color:#3538cd}.bwt-status-answered{background:#ecfdf3;color:#067647}.bwt-status-in_progress{background:#f4f3ff;color:#5925dc}.bwt-status-closed{background:#f2f4f7;color:#475467}.bwt-priority-urgent{background:#fef3f2;color:#b42318}.bwt-priority-high{background:#fff6ed;color:#b54708}.bwt-priority-low{background:#f2f4f7;color:#475467}.bwt-sla-overdue{background:#fef3f2;color:#b42318;border:1px solid #fecdca}

/* New ticket */
.bwt-new-ticket-shell{background:#fff;border:1px solid var(--bwt-border);border-radius:20px;box-shadow:var(--bwt-shadow);overflow:hidden}.bwt-secure-banner{display:flex;align-items:center;gap:12px;padding:15px 20px;background:linear-gradient(135deg,#f1f8fd,#f8fbfe);border-bottom:1px solid #dceaf5;color:#28536f}.bwt-secure-banner .bwt-shield-icon{color:var(--bwt-primary);width:25px;height:25px}.bwt-secure-banner div{display:grid}.bwt-secure-banner strong{color:#163f5c}.bwt-secure-banner span{font-size:12px}.bwt-new-ticket-form{padding:22px}.bwt-form-submit-row{display:flex;justify-content:space-between;align-items:center;gap:15px;border-top:1px solid var(--bwt-border);padding-top:18px;margin-top:4px}.bwt-form-security-note{display:flex;align-items:center;gap:6px;color:var(--bwt-muted);font-size:12px}.bwt-form-security-note .bwt-lock-mini{color:var(--bwt-primary)}

/* Secure upload */
.bwt-file-input{position:absolute!important;width:1px!important;height:1px!important;opacity:0!important;overflow:hidden!important;pointer-events:none!important}.bwt-upload-control{display:flex;align-items:center;gap:10px;flex-wrap:wrap;padding:12px 14px;border:1px dashed #b9c9d8;border-radius:13px;background:#fbfdff}.bwt-file-button{display:inline-flex!important;align-items:center!important;justify-content:center;gap:7px!important;min-height:38px;padding:7px 12px;border-radius:10px;background:#fff;border:1px solid #c8d6e2;color:var(--bwt-primary)!important;font-weight:850!important;cursor:pointer}.bwt-file-button:hover{background:var(--bwt-primary-soft)}.bwt-file-hint{font-size:11px;color:var(--bwt-muted)}.bwt-selected-files{width:100%;display:flex;flex-wrap:wrap;gap:6px}.bwt-selected-files:empty{display:none}.bwt-selected-files span{display:inline-flex;align-items:center;gap:5px;padding:5px 8px;background:#fff;border:1px solid var(--bwt-border);border-radius:8px;font-size:11px}.bwt-selected-files .is-error{color:var(--bwt-danger);border-color:#fecdca;background:#fef3f2}.bwt-upload-control-compact{padding:8px 0 0;border:0;background:transparent}.bwt-upload-control-compact .bwt-file-button{background:#f8fafc}

/* Customer messenger */
.bwt-ticket-view{max-width:100%}.bwt-chat-shell{border:1px solid #dbe4ec;border-radius:21px;background:#eef4f8;box-shadow:var(--bwt-shadow);overflow:hidden;isolation:isolate}.bwt-chat-header{display:flex;align-items:center;justify-content:space-between;gap:18px;background:#fff;padding:15px 18px;border-bottom:1px solid var(--bwt-border)}.bwt-chat-title{display:flex;align-items:center;gap:11px;min-width:0}.bwt-chat-back{width:34px;height:34px;border-radius:10px;display:flex;align-items:center;justify-content:center;border:1px solid var(--bwt-border);text-decoration:none!important;color:var(--bwt-primary)!important;font-size:24px;font-weight:500;line-height:1}.bwt-chat-back:hover{background:var(--bwt-primary-soft)}.bwt-chat-avatar{width:43px;height:43px;border-radius:14px;display:flex;align-items:center;justify-content:center;background:linear-gradient(135deg,var(--bwt-primary),#1a70b6);color:#fff;box-shadow:0 7px 16px rgba(18,87,145,.19)}.bwt-chat-avatar .bwt-icon-mail{width:23px;height:23px}.bwt-chat-heading-row{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.bwt-chat-heading-row h2{font-size:16px;line-height:1.45;margin:0;font-weight:900;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:560px}.bwt-chat-subtitle{display:flex;align-items:center;gap:7px;color:var(--bwt-muted);font-size:11px}.bwt-chat-subtitle i{width:4px;height:4px;border-radius:50%;background:#98a2b3}.bwt-chat-security{display:flex;align-items:center;gap:8px;color:#28536f;padding:8px 10px;border-radius:12px;background:#f3f8fc;border:1px solid #dfebf4}.bwt-chat-security .bwt-shield-icon{color:var(--bwt-primary);width:19px;height:19px}.bwt-chat-security div{display:grid}.bwt-chat-security strong{font-size:11px}.bwt-chat-security small{font-size:9px;color:#667b8c}.bwt-chat-notice{display:flex;align-items:center;justify-content:center;gap:7px;padding:8px 14px;background:#f9fcfe;border-bottom:1px solid #e3ebf1;color:#637789;font-size:10px}.bwt-chat-notice .bwt-lock-mini{color:#5687ad}.bwt-chat-messages,.bwt-admin-conversation{position:relative;display:flex;flex-direction:column;gap:13px;padding:22px;min-height:360px;max-height:62vh;overflow-y:auto;background-color:#eef4f8;background-image:radial-gradient(rgba(94,129,153,.09) .75px,transparent .75px);background-size:18px 18px;scrollbar-width:thin;scrollbar-color:#afc3d1 transparent}.bwt-message{display:flex;align-items:flex-end;gap:8px;width:100%;max-width:none;margin:0!important;padding:0!important;border:0!important;background:transparent!important;box-shadow:none!important}.bwt-message-avatar{width:31px;height:31px;border-radius:50%;display:flex;align-items:center;justify-content:center;flex:none;font-size:11px;font-weight:900;margin-bottom:2px}.bwt-avatar-customer{background:#d7e8f5;color:#174f78}.bwt-avatar-staff{background:var(--bwt-primary);color:#fff}.bwt-avatar-note{background:#f6dba3;color:#8d5902}.bwt-message-bubble{position:relative;max-width:min(76%,700px);padding:10px 12px 8px;border-radius:16px;background:#fff;border:1px solid #dbe4ec;box-shadow:0 3px 10px rgba(16,24,40,.045)}.bwt-message-customer{justify-content:flex-end}.bwt-message-customer .bwt-message-avatar{order:2}.bwt-message-customer .bwt-message-bubble{background:#dff0fb;border-color:#c5dfef;border-bottom-left-radius:16px;border-bottom-right-radius:5px}.bwt-message-staff{justify-content:flex-start}.bwt-message-staff .bwt-message-bubble{border-bottom-right-radius:16px;border-bottom-left-radius:5px}.bwt-message-system{justify-content:center}.bwt-message-system .bwt-message-avatar{display:none}.bwt-message-system .bwt-message-bubble{background:#fff8dc;border-color:#eedf9f;max-width:80%;border-radius:12px}.bwt-message-bubble header{display:flex;align-items:flex-start;justify-content:space-between;gap:14px;margin-bottom:5px}.bwt-message-bubble header>div{display:flex;align-items:center;gap:7px;flex-wrap:wrap}.bwt-message-bubble header strong{font-size:11px;color:#27465d}.bwt-message-bubble header span{font-size:9px;padding:2px 6px;border-radius:999px;background:#edf2f6;color:#536b7d}.bwt-message-bubble time{color:#8493a0;font-size:9px;white-space:nowrap}.bwt-message-body{font-size:13px;color:#22313d;overflow-wrap:anywhere}.bwt-message-body p{margin:0 0 7px}.bwt-message-body p:last-child{margin-bottom:0}.bwt-message-check{text-align:left;color:#4c8ab5;font-size:9px;line-height:1;margin-top:3px}.bwt-attachments{display:flex;flex-direction:column;gap:6px;margin-top:9px}.bwt-attachments a{display:flex;align-items:center;gap:8px;min-width:210px;padding:8px 9px;border-radius:10px;background:rgba(255,255,255,.76);border:1px solid rgba(151,178,197,.45);text-decoration:none!important;color:#29495f!important}.bwt-attachments .bwt-file-icon{color:var(--bwt-primary);width:21px;height:21px}.bwt-attachments a span:last-child{display:grid;min-width:0}.bwt-attachments strong{font-size:11px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:290px}.bwt-attachments small{font-size:9px;color:#758a99}.bwt-chat-state-note{padding:11px 15px;background:#fff8e8;border-top:1px solid #f0dcae;color:#7d5d1e;font-size:11px;text-align:center}.bwt-chat-composer{background:#fff;border-top:1px solid var(--bwt-border);padding:13px 15px;position:relative}.bwt-composer-main{display:flex;align-items:flex-end;gap:9px}.bwt-composer-input{flex:1;min-width:0}.bwt-chat-composer textarea{width:100%;min-height:50px;max-height:150px;resize:none!important;border:1px solid #d1dae2!important;border-radius:14px!important;background:#f9fbfc!important;padding:12px 13px!important;box-shadow:none!important;font:inherit!important;color:#17212f!important;line-height:1.75;outline:none}.bwt-chat-composer textarea:focus{border-color:#8bb5d5!important;box-shadow:0 0 0 3px rgba(18,87,145,.07)!important;background:#fff!important}.bwt-send-button{height:48px;min-width:88px;border-radius:13px!important;border:0!important;display:flex;align-items:center;justify-content:center;gap:6px;font:inherit;font-size:12px;font-weight:900;cursor:pointer;padding:0 15px}.bwt-send-button .bwt-icon-send{width:17px;height:17px}.bwt-composer-tools{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-top:7px}.bwt-composer-secure{display:flex;align-items:center;gap:5px;color:#7b8c98;font-size:10px;white-space:nowrap}.bwt-composer-secure .bwt-lock-mini{color:#5687ad}.bwt-draft-status{min-height:16px;font-size:10px;color:#7b8c98;margin-top:2px}

/* Order */
.bwt-order-card{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:12px;background:#f8fafc;border:0;border-bottom:1px solid var(--bwt-border);border-radius:0;padding:10px 18px;margin:0}.bwt-order-card>div{display:grid}.bwt-order-card strong{color:var(--bwt-primary)}.bwt-customer-order-details{margin:0!important;border:0;border-bottom:1px solid var(--bwt-border);border-radius:0;box-shadow:none}.bwt-customer-order-details summary{cursor:pointer;font-weight:800}.bwt-order-items{display:grid;gap:7px;margin:12px 0}.bwt-order-items>div{padding:8px 10px;background:#f8fafc;border-radius:9px}.bwt-customer-timeline{display:flex;flex-wrap:wrap;gap:8px}.bwt-customer-timeline span{display:grid;padding:8px 10px;background:#f8fafc;border-radius:9px;font-size:12px}.bwt-back{text-decoration:none;color:var(--bwt-primary);font-weight:800}.bwt-empty{text-align:center;padding:40px;border:1px dashed #cbd5e1;border-radius:14px;color:var(--bwt-muted);display:grid;gap:7px}

/* Admin inbox */
.bwt-stats{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin-bottom:18px}.bwt-stats>div{background:#fff;border:1px solid var(--bwt-border);border-radius:14px;padding:18px;display:grid;gap:7px}.bwt-stats span{color:var(--bwt-muted);font-size:12px}.bwt-stats strong{font-size:26px}.bwt-filter-advanced{display:block}.bwt-search-main{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:10px}.bwt-filter-advanced details{margin-top:14px;border-top:1px solid var(--bwt-border);padding-top:12px}.bwt-filter-advanced summary{cursor:pointer;font-weight:800;color:#344054;margin-bottom:13px}.bwt-admin-layout{display:grid;grid-template-columns:minmax(0,1fr) 350px;gap:18px;align-items:start}.bwt-admin-layout aside{position:sticky;top:45px}.bwt-departments-layout{grid-template-columns:minmax(0,1fr) 420px}.bwt-admin-head-badges{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.bwt-secure-chip{display:inline-flex;align-items:center;gap:5px;padding:5px 9px;border-radius:999px;background:#ecfdf3;color:#067647;font-size:10px;font-weight:850;border:1px solid #abefc6}.bwt-admin-chat-shell{border:1px solid var(--bwt-border);border-radius:18px;overflow:hidden;background:#eef4f8;box-shadow:var(--bwt-shadow-sm);margin-bottom:18px}.bwt-admin-conversation{max-height:58vh;min-height:300px}.bwt-internal-note{justify-content:center}.bwt-internal-note .bwt-message-avatar{display:flex}.bwt-internal-note .bwt-message-bubble{max-width:88%;width:auto;background:var(--bwt-note)!important;border:1px dashed var(--bwt-note-border)!important;border-radius:13px!important}.bwt-note-label{background:#fef0c7!important;color:#9a6700!important}

/* Two-stage admin composer */
.bwt-admin-composer{background:#fff;border:1px solid var(--bwt-border);border-radius:18px;box-shadow:var(--bwt-shadow-sm);overflow:hidden;margin-bottom:18px}.bwt-composer-title{display:flex;justify-content:space-between;align-items:flex-start;gap:18px;padding:18px 20px;border-bottom:1px solid var(--bwt-border);background:linear-gradient(180deg,#fff,#fbfdff)}.bwt-composer-title h2{margin:0 0 4px;font-size:17px}.bwt-composer-title p{margin:0;max-width:720px;color:var(--bwt-muted);font-size:11px}.bwt-admin-draft-form{padding:18px}.bwt-composer-controls{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin-bottom:14px}.bwt-dual-editor{display:grid;grid-template-columns:1fr 1fr;gap:13px}.bwt-editor-pane{border:1px solid var(--bwt-border);border-radius:15px;padding:13px;background:#fbfdff;min-width:0}.bwt-editor-public{border-color:#c9ddec;background:#f8fbfe}.bwt-editor-internal{border-color:#ead7a8;background:#fffdf7}.bwt-editor-pane-head{display:flex;align-items:flex-start;justify-content:space-between;gap:10px;margin-bottom:10px}.bwt-editor-pane-head>div{display:flex;gap:9px;align-items:flex-start}.bwt-editor-pane-head .bwt-review-icon{margin-top:1px;color:var(--bwt-primary)}.bwt-editor-internal .bwt-review-icon{color:#a66a06}.bwt-editor-pane-head div>div{display:grid}.bwt-editor-pane-head strong{font-size:12px}.bwt-editor-pane-head small{font-size:9px;color:var(--bwt-muted);font-weight:400;line-height:1.55;max-width:340px}.bwt-visibility-chip{font-size:9px;font-weight:850;color:#285f87;background:#e5f1fa;padding:4px 7px;border-radius:999px;white-space:nowrap}.bwt-visibility-chip.is-private{color:#8b5a06;background:#fff0c9}.bwt-editor-pane textarea{min-height:185px!important;background:#fff!important}.bwt-composer-footer{display:flex;align-items:center;justify-content:space-between;gap:15px;margin-top:14px;padding-top:14px;border-top:1px solid var(--bwt-border)}.bwt-composer-footer>div{display:grid}.bwt-composer-footer strong{font-size:11px;color:var(--bwt-primary)}.bwt-composer-footer span{font-size:10px;color:var(--bwt-muted)}.bwt-draft-files{display:grid;gap:6px;margin:9px 0}.bwt-draft-files-title{font-size:10px;color:var(--bwt-muted);font-weight:800}.bwt-draft-file{display:grid!important;grid-template-columns:20px minmax(0,1fr) auto auto!important;align-items:center;gap:7px!important;padding:7px 9px;border-radius:9px;background:#fff;border:1px solid var(--bwt-border);font-size:10px!important}.bwt-draft-file .bwt-file-icon{color:var(--bwt-primary)}.bwt-draft-file>span:nth-child(2){display:grid;min-width:0}.bwt-draft-file strong{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.bwt-draft-file small{font-size:9px;color:var(--bwt-muted)}.bwt-draft-file input{width:auto!important}.bwt-draft-file em{font-style:normal;color:var(--bwt-danger);font-size:9px}.bwt-draft-review{padding:18px}.bwt-draft-safety{display:flex;align-items:center;gap:10px;padding:11px 13px;background:#ecfdf3;border:1px solid #abefc6;border-radius:12px;color:#08613c;margin-bottom:13px}.bwt-draft-safety-icon{width:28px;height:28px;border-radius:50%;background:#d1fadf;display:flex;align-items:center;justify-content:center;font-weight:900}.bwt-draft-safety>div{display:grid}.bwt-draft-safety strong{font-size:11px}.bwt-draft-safety span{font-size:9px;color:#46755f}.bwt-review-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}.bwt-review-panel{border:1px solid var(--bwt-border);border-radius:14px;overflow:hidden;background:#fff}.bwt-review-panel>header{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:11px 13px;border-bottom:1px solid var(--bwt-border);background:#f8fbfd}.bwt-review-panel>header>div{display:flex;align-items:center;gap:7px}.bwt-review-panel>header strong{font-size:11px}.bwt-review-panel>header>span{font-size:9px;padding:3px 7px;border-radius:999px;background:#e8f3fa;color:#235f89}.bwt-review-internal>header{background:#fffaf0}.bwt-review-internal>header>span{background:#fff0c9;color:#8b5a06}.bwt-review-body{padding:13px;font-size:12px;min-height:90px}.bwt-review-body p:first-child{margin-top:0}.bwt-review-body p:last-child{margin-bottom:0}.bwt-review-empty{padding:24px 13px;text-align:center;color:var(--bwt-muted);font-size:10px}.bwt-review-files{display:flex;flex-wrap:wrap;gap:6px;padding:0 13px 13px}.bwt-review-files>a{display:flex;align-items:center;gap:6px;border:1px solid var(--bwt-border);border-radius:8px;padding:6px 8px;font-size:9px;text-decoration:none!important;color:var(--bwt-text)!important;background:#fff}.bwt-review-files>a:hover{border-color:#aac4d7;background:#f7fbfe}.bwt-review-files .bwt-file-icon{color:var(--bwt-primary)}.bwt-review-files small{color:var(--bwt-muted)}.bwt-draft-actions{display:flex;justify-content:flex-start;gap:9px;margin-top:14px}.bwt-btn-send-final{min-width:130px}

/* Admin sidebar */
.bwt-department-card{display:grid;grid-template-columns:12px minmax(0,1fr) auto;align-items:center;gap:13px}.bwt-department-card h3{margin:0 0 4px}.bwt-department-card p{margin:0 0 6px;color:var(--bwt-muted)}.bwt-details{display:grid;grid-template-columns:95px 1fr;gap:8px;margin:0}.bwt-details dt{color:var(--bwt-muted)}.bwt-details dd{margin:0;font-weight:600;overflow-wrap:anywhere}.bwt-customer-metrics{display:grid;grid-template-columns:1fr 1fr;gap:8px;margin-top:14px}.bwt-customer-metrics span{display:grid;padding:10px;border-radius:10px;background:#f8fafc;color:var(--bwt-muted);font-size:11px}.bwt-customer-metrics b{color:var(--bwt-text);font-size:14px}.bwt-order-focus{display:flex;align-items:center;gap:8px;flex-wrap:wrap;margin-bottom:10px}.bwt-order-timeline{border-top:1px solid var(--bwt-border);margin-top:14px;padding-top:12px}.bwt-order-timeline h4{margin:0 0 10px}.bwt-order-timeline>div{position:relative;display:flex;gap:9px;padding:0 0 12px}.bwt-order-timeline i{width:8px;height:8px;border-radius:50%;background:var(--bwt-primary);margin-top:5px;flex:none}.bwt-order-timeline span{display:grid;font-size:12px}.bwt-order-timeline small{color:var(--bwt-muted)}.bwt-error-text{display:block;color:#b42318;margin-top:5px;max-width:260px}.bwt-notify-sent{background:#ecfdf3;color:#067647}.bwt-notify-failed{background:#fef3f2;color:#b42318}.bwt-notify-queued{background:#fff6ed;color:#b54708}.bwt-notify-unread{background:#eef4ff;color:#3538cd}.bwt-table-wrap{overflow:auto}

/* Rating / security */
.bwt-security-card{max-width:520px;margin:35px auto;background:#fff;border:1px solid var(--bwt-border);border-radius:18px;padding:28px;box-shadow:var(--bwt-shadow);text-align:center}.bwt-security-card .bwt-form{text-align:right}.bwt-security-icon{font-size:34px;margin-bottom:10px}.bwt-security-card>.bwt-btn{width:100%}.bwt-stars{direction:ltr;display:flex;justify-content:flex-end}.bwt-stars label{display:block;cursor:pointer}.bwt-stars input{display:none}.bwt-stars span{font-size:34px;color:#d0d5dd;transition:.15s}.bwt-stars input:checked~span,.bwt-stars label:hover span{color:#f4b400}.bwt-rating-result{padding:14px;border-radius:11px;background:#f8fafc;border:1px solid var(--bwt-border)}

/* Legacy hero guest portal */
.bwt-hero{padding:34px;border-radius:20px;background:linear-gradient(135deg,#0e4778,#125791 60%,#1b73b8);color:#fff;margin-bottom:20px;box-shadow:var(--bwt-shadow)}.bwt-hero .bwt-kicker{color:#d7ebff}.bwt-hero h2{font-size:30px;margin:5px 0}.bwt-hero p{opacity:.9;margin:0}

@media(max-width:1100px){.bwt-grid-4{grid-template-columns:1fr 1fr}.bwt-departments-layout{grid-template-columns:1fr}.bwt-departments-layout aside{position:static}.bwt-dual-editor,.bwt-review-grid{grid-template-columns:1fr}}
@media(max-width:900px){.bwt-grid-3,.bwt-grid-2,.bwt-stats{grid-template-columns:1fr 1fr}.bwt-admin-layout{grid-template-columns:1fr}.bwt-admin-layout aside{position:static}.bwt-admin-list .bwt-ticket-row,.bwt-ticket-row{grid-template-columns:10px minmax(0,1fr) auto}.bwt-time{display:none}.bwt-composer-controls{grid-template-columns:1fr}.bwt-message-bubble{max-width:84%}}
@media(max-width:620px){.bwt-grid-4,.bwt-grid-3,.bwt-grid-2,.bwt-stats{grid-template-columns:1fr}.bwt-card{padding:16px}.bwt-toolbar,.bwt-ticket-header,.bwt-admin-ticket-head{align-items:flex-start;flex-direction:column}.bwt-ticket-row,.bwt-admin-list .bwt-ticket-row{grid-template-columns:10px minmax(0,1fr);gap:10px}.bwt-ticket-row>.bwt-badge{grid-column:2;justify-self:start}.bwt-chat-header{padding:11px 10px}.bwt-chat-avatar{width:37px;height:37px;border-radius:12px}.bwt-chat-heading-row h2{max-width:210px;font-size:13px}.bwt-chat-security{display:none}.bwt-chat-messages,.bwt-admin-conversation{padding:13px 9px;max-height:64vh}.bwt-message-avatar{width:27px;height:27px}.bwt-message-bubble{max-width:88%;padding:9px 10px}.bwt-message-body{font-size:12px}.bwt-attachments a{min-width:0}.bwt-attachments strong{max-width:180px}.bwt-chat-composer{padding:10px}.bwt-composer-main{gap:6px}.bwt-send-button{min-width:54px;width:54px;height:46px;padding:0!important;border-radius:50%!important}.bwt-send-button span:last-child{display:none}.bwt-composer-tools{align-items:flex-start;flex-direction:column}.bwt-upload-control-compact{width:100%}.bwt-composer-secure{display:none}.bwt-new-ticket-form{padding:15px}.bwt-form-submit-row{align-items:stretch;flex-direction:column}.bwt-form-submit-row .bwt-btn{width:100%}.bwt-composer-title{flex-direction:column}.bwt-composer-title .bwt-secure-chip{align-self:flex-start}.bwt-editor-pane{padding:10px}.bwt-editor-pane-head{flex-direction:column}.bwt-composer-footer{align-items:stretch;flex-direction:column}.bwt-composer-footer .bwt-btn{width:100%}.bwt-draft-actions{display:grid;grid-template-columns:1fr 1fr}.bwt-draft-actions .bwt-btn,.bwt-draft-actions form,.bwt-draft-actions button{width:100%}.bwt-hero{padding:24px}.bwt-hero h2{font-size:24px}.bwt-security-card{padding:20px;margin:18px 0}.bwt-stats>div{padding:14px}.bwt-stats strong{font-size:22px}.bwt-search-main{grid-template-columns:1fr}.bwt-customer-metrics{grid-template-columns:1fr 1fr}}
@media(prefers-reduced-motion:reduce){.bwt-ticket-row,.bwt-stars span,.bwt-btn,.bwt-wrap a{transition:none!important}}

/* v1.3.0 fixes: clean My Account icon, RTL chat direction, rating clarity, agent avatars */
.woocommerce-MyAccount-content .wd-my-account-links .support-tickets-link::before,
.woocommerce-MyAccount-content .wd-my-account-links .support-tickets-link::after,
.woocommerce-MyAccount-content .wd-my-account-links [class*="support-tickets"]::after,
.woocommerce-MyAccount-content .wd-my-account-links .support-tickets-link > a::after{
  content:none!important;display:none!important;background:none!important;-webkit-mask:none!important;mask:none!important
}
.woocommerce-MyAccount-content .wd-my-account-links .support-tickets-link > a::before,
.woocommerce-MyAccount-content .wd-my-account-links [class*="support-tickets"] > a::before{
  width:44px!important;height:44px!important;margin:0 auto 12px!important;display:block!important;color:#8ba6ba!important
}
.woocommerce-MyAccount-navigation-link--support-tickets a::before{
  width:18px!important;height:18px!important;margin-left:7px!important;vertical-align:-4px!important;color:#7f9bb0!important
}
.woocommerce-MyAccount-navigation-link--support-tickets.is-active a::before{color:var(--bwt-primary)!important}

/* Customer-facing conversation follows RTL messenger convention:
   customer's own messages on the right, support replies on the left. */
.bwt-ticket-view .bwt-message{direction:ltr!important}
.bwt-ticket-view .bwt-message-bubble{direction:rtl!important;text-align:right!important}
.bwt-ticket-view .bwt-message-customer{justify-content:flex-end!important}
.bwt-ticket-view .bwt-message-staff{justify-content:flex-start!important}
.bwt-message-avatar{overflow:hidden}
.bwt-message-avatar img{display:block;width:100%;height:100%;object-fit:cover;border-radius:50%}

/* Rating selector: explicit selected state, not ambiguous CSS sibling magic. */
.bwt-rating-form{margin-top:14px}
.bwt-rating-form .bwt-stars{direction:ltr!important;display:flex;justify-content:flex-start!important;gap:4px;align-items:center}
.bwt-rating-form .bwt-stars label{display:block!important;cursor:pointer!important;padding:2px!important}
.bwt-rating-form .bwt-stars input{position:absolute!important;opacity:0!important;pointer-events:none!important}
.bwt-rating-form .bwt-stars span{display:block;font-size:36px;line-height:1;color:#d0d5dd;transition:color .12s ease,transform .12s ease}
.bwt-rating-form .bwt-stars label.is-active span,.bwt-rating-form .bwt-stars label.is-preview span{color:#f4b400!important}
.bwt-rating-form .bwt-stars label:hover span{transform:scale(1.08)}
.bwt-rating-selected{font-size:12px;font-weight:800;color:#475467;background:#f8fafc;border:1px solid var(--bwt-border);border-radius:10px;padding:8px 10px;max-width:max-content}
.bwt-rating-selected.has-value{color:#8a5b00;background:#fff8e8;border-color:#f0dcae}
.bwt-rating-result{display:flex;align-items:center;gap:12px;flex-wrap:wrap}
.bwt-rating-result-stars{direction:ltr;display:flex;gap:2px;font-size:23px;color:#d0d5dd}
.bwt-rating-result-stars .is-active{color:#f4b400}

/* =========================================================
   Customer support messenger redesign
   ========================================================= */
.woocommerce-MyAccount-content .bwt-ticket-view{width:100%;max-width:none!important;min-width:0}
.bwt-ticket-view .bwt-chat-shell{
  --bwt-chat-bg:#f4f8fb;
  --bwt-chat-customer:#e3f2fd;
  --bwt-chat-customer-border:#bddcf2;
  --bwt-chat-staff:#fff;
  width:100%;min-width:0;overflow:hidden;border:1px solid #d7e2ea;border-radius:24px;
  background:#fff;box-shadow:0 18px 55px rgba(23,52,74,.08);isolation:isolate
}
.bwt-ticket-view .bwt-chat-header{
  display:grid;grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:18px;
  padding:18px 20px;background:linear-gradient(180deg,#fff 0%,#fbfdff 100%);border-bottom:1px solid #e3eaf0
}
.bwt-ticket-view .bwt-chat-title{display:flex;align-items:center;gap:12px;min-width:0}
.bwt-ticket-view .bwt-chat-title-copy{min-width:0;display:grid;gap:4px}
.bwt-ticket-view .bwt-chat-back{
  width:38px;height:38px;flex:0 0 38px;border-radius:12px;border:1px solid #dbe4eb;background:#fff;
  color:var(--bwt-primary)!important;box-shadow:0 2px 7px rgba(16,24,40,.04);font-size:27px
}
.bwt-ticket-view .bwt-chat-back:hover{background:#f2f8fc;border-color:#b8d0e2;transform:translateX(1px)}
.bwt-ticket-view .bwt-chat-avatar{
  width:46px;height:46px;flex:0 0 46px;border-radius:15px;background:linear-gradient(145deg,#125791,#1877bc);
  box-shadow:0 8px 22px rgba(18,87,145,.22)
}
.bwt-ticket-view .bwt-chat-avatar .bwt-icon-headset{width:23px;height:23px}
.bwt-ticket-view .bwt-chat-heading-row{display:flex;align-items:center;gap:8px;flex-wrap:wrap;min-width:0}
.bwt-ticket-view .bwt-chat-heading-row h2{
  min-width:0;max-width:min(640px,62vw);margin:0;font-size:17px;line-height:1.55;font-weight:900;color:#172b3a;
  white-space:nowrap;overflow:hidden;text-overflow:ellipsis
}
.bwt-ticket-view .bwt-chat-subtitle{display:flex;align-items:center;gap:7px;color:#738697;font-size:11px;min-width:0}
.bwt-ticket-view .bwt-chat-ticket-id{direction:ltr;unicode-bidi:isolate;font-weight:800;color:#537188}
.bwt-ticket-view .bwt-chat-subtitle i{width:4px;height:4px;border-radius:50%;background:#a5b4c0;flex:none}
.bwt-ticket-view .bwt-chat-trust{
  display:flex;align-items:center;gap:9px;max-width:260px;padding:9px 11px;border:1px solid #dceaf3;border-radius:13px;
  background:#f4f9fc;color:#285979
}
.bwt-ticket-view .bwt-chat-trust .bwt-shield-icon{width:20px;height:20px;color:var(--bwt-primary)}
.bwt-ticket-view .bwt-chat-trust>div{display:grid;gap:1px;line-height:1.5}
.bwt-ticket-view .bwt-chat-trust strong{font-size:11px;font-weight:900;color:#1e4d6b}
.bwt-ticket-view .bwt-chat-trust small{font-size:9px;color:#6f8594;font-weight:500}
.bwt-ticket-view .bwt-chat-notice{
  justify-content:center;gap:7px;padding:8px 16px;background:#f9fcfe;border-bottom:1px solid #e5edf2;
  color:#687e8f;font-size:10px;line-height:1.8;text-align:center
}
.bwt-ticket-view .bwt-chat-notice .bwt-lock-mini{color:#4e83aa}

.bwt-ticket-view .bwt-chat-messages{
  position:relative;display:flex;flex-direction:column;gap:16px;min-height:410px;max-height:64vh;overflow-y:auto;
  padding:28px 30px;background-color:var(--bwt-chat-bg);
  background-image:radial-gradient(rgba(91,128,153,.105) .7px,transparent .7px),linear-gradient(180deg,rgba(255,255,255,.28),rgba(255,255,255,0));
  background-size:18px 18px,100% 100%;scroll-padding:20px;overscroll-behavior:contain
}
.bwt-ticket-view .bwt-chat-empty{margin:auto;color:#7b8c98;font-size:12px;padding:26px;border:1px dashed #cbd8e1;border-radius:14px;background:rgba(255,255,255,.72)}
.bwt-ticket-view .bwt-message{display:flex;align-items:flex-end;gap:9px;width:100%;direction:ltr!important}
.bwt-ticket-view .bwt-message-avatar{
  width:34px;height:34px;flex:0 0 34px;border:2px solid rgba(255,255,255,.9);box-shadow:0 3px 9px rgba(28,58,78,.08);margin-bottom:1px
}
.bwt-ticket-view .bwt-avatar-customer{background:#d7e9f6;color:#174e75}
.bwt-ticket-view .bwt-avatar-staff{background:#125791;color:#fff}
.bwt-ticket-view .bwt-message-bubble{
  position:relative;direction:rtl!important;text-align:right!important;max-width:min(69%,720px);min-width:108px;
  padding:11px 13px 8px;border:1px solid #dce4ea;border-radius:18px;background:var(--bwt-chat-staff);
  box-shadow:0 4px 13px rgba(30,55,72,.055)
}
.bwt-ticket-view .bwt-message-customer{justify-content:flex-end!important}
.bwt-ticket-view .bwt-message-customer .bwt-message-avatar{order:2}
.bwt-ticket-view .bwt-message-customer .bwt-message-bubble{
  background:var(--bwt-chat-customer);border-color:var(--bwt-chat-customer-border);border-bottom-right-radius:6px
}
.bwt-ticket-view .bwt-message-staff{justify-content:flex-start!important}
.bwt-ticket-view .bwt-message-staff .bwt-message-bubble{border-bottom-left-radius:6px}
.bwt-ticket-view .bwt-message-system{justify-content:center!important}
.bwt-ticket-view .bwt-message-system .bwt-message-avatar{display:none!important}
.bwt-ticket-view .bwt-message-system .bwt-message-bubble{
  max-width:78%;min-width:0;border-radius:999px!important;padding:7px 13px;background:#fff8dc;border-color:#eedf9f;
  box-shadow:none;text-align:center!important;font-size:10px;color:#806319
}
.bwt-ticket-view .bwt-message-system .bwt-message-bubble header{display:none}
.bwt-ticket-view .bwt-message-bubble header{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;margin:0 0 5px}
.bwt-ticket-view .bwt-message-bubble header>div{display:flex;align-items:center;gap:6px;flex-wrap:wrap;min-width:0}
.bwt-ticket-view .bwt-message-bubble header strong{font-size:11px;font-weight:900;color:#23465e}
.bwt-ticket-view .bwt-message-bubble header span{padding:2px 6px;border-radius:999px;background:#edf2f6;color:#567083;font-size:9px;white-space:nowrap}
.bwt-ticket-view .bwt-message-bubble time{direction:ltr;unicode-bidi:isolate;color:#8a99a5;font-size:9px;white-space:nowrap}
.bwt-ticket-view .bwt-message-body{font-size:13px;line-height:1.95;color:#1e303d;overflow-wrap:anywhere;word-break:break-word}
.bwt-ticket-view .bwt-message-body p{margin:0 0 6px}.bwt-ticket-view .bwt-message-body p:last-child{margin-bottom:0}
.bwt-ticket-view .bwt-message-check{height:11px;margin-top:3px;color:#3789c0;font-size:9px;text-align:left;line-height:1}

.bwt-ticket-view .bwt-attachments{display:grid;gap:7px;margin-top:10px}
.bwt-ticket-view .bwt-attachments a{
  display:grid;grid-template-columns:24px minmax(0,1fr) 26px;align-items:center;gap:8px;min-width:min(320px,100%);max-width:100%;
  padding:9px 10px;border:1px solid rgba(115,154,181,.3);border-radius:12px;background:rgba(255,255,255,.76);
  color:#29495f!important;text-decoration:none!important;box-shadow:0 1px 3px rgba(16,24,40,.025)
}
.bwt-ticket-view .bwt-attachments a:hover{background:#fff;border-color:#93b7d0;transform:translateY(-1px)}
.bwt-ticket-view .bwt-attachments .bwt-file-icon{width:21px;height:21px;color:var(--bwt-primary)}
.bwt-ticket-view .bwt-attachments a>span:nth-child(2){display:grid;min-width:0;line-height:1.45}
.bwt-ticket-view .bwt-attachments strong{max-width:100%;font-size:11px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.bwt-ticket-view .bwt-attachments small{font-size:9px;color:#748999}
.bwt-ticket-view .bwt-attachment-action{width:25px;height:25px;display:flex!important;align-items:center;justify-content:center!important;border-radius:50%;background:#edf6fc;color:#125791;font-size:15px;font-weight:900}

.bwt-ticket-view .bwt-closed-banner{
  display:grid;grid-template-columns:38px minmax(0,1fr);align-items:center;gap:11px;padding:12px 18px;
  background:#fff9ec;border-top:1px solid #f0dba7;border-bottom:1px solid #f0dba7;color:#735415
}
.bwt-ticket-view .bwt-closed-banner-icon{width:34px;height:34px;display:flex;align-items:center;justify-content:center;border-radius:11px;background:#fff0c8;color:#a06a00}
.bwt-ticket-view .bwt-closed-banner-icon .bwt-lock-mini{width:17px;height:17px}
.bwt-ticket-view .bwt-closed-banner>div:last-child{display:grid;gap:1px;line-height:1.65}
.bwt-ticket-view .bwt-closed-banner strong{font-size:11px;font-weight:900}.bwt-ticket-view .bwt-closed-banner span{font-size:10px}

.bwt-ticket-view .bwt-chat-composer{
  position:relative;z-index:3;padding:15px 18px 14px;background:#fff;border-top:1px solid #e0e8ee;box-shadow:0 -7px 22px rgba(35,67,88,.025)
}
.bwt-ticket-view .bwt-composer-label-row{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:8px}
.bwt-ticket-view .bwt-composer-label-row>div{display:grid;gap:1px}.bwt-ticket-view .bwt-composer-label-row strong{font-size:11px;color:#25475d}.bwt-ticket-view .bwt-composer-label-row span{font-size:9px;color:#81909b}
.bwt-ticket-view .bwt-composer-secure{display:inline-flex;align-items:center;gap:4px;padding:4px 7px;border:1px solid #d8e7f1;border-radius:999px;background:#f7fbfd;color:#54778f!important;font-size:9px!important;white-space:nowrap}
.bwt-ticket-view .bwt-composer-main{display:grid;grid-template-columns:minmax(0,1fr) auto;align-items:end;gap:9px}
.bwt-ticket-view .bwt-composer-input{min-width:0}
.bwt-ticket-view .bwt-chat-composer textarea{
  width:100%;min-height:56px;max-height:170px;resize:none!important;border:1px solid #ccd8e1!important;border-radius:15px!important;
  background:#f9fbfd!important;padding:11px 13px!important;color:#17212f!important;font:inherit!important;font-size:13px!important;line-height:1.85!important;
  box-shadow:inset 0 1px 2px rgba(16,24,40,.02)!important;outline:none
}
.bwt-ticket-view .bwt-chat-composer textarea:focus{background:#fff!important;border-color:#79aace!important;box-shadow:0 0 0 3px rgba(18,87,145,.075)!important}
.bwt-ticket-view .bwt-send-button{
  height:54px;min-width:100px;padding:0 18px!important;border:0!important;border-radius:15px!important;background:linear-gradient(145deg,#125791,#176cae)!important;
  color:#fff!important;box-shadow:0 8px 18px rgba(18,87,145,.22)!important;font-size:12px!important;font-weight:900!important
}
.bwt-ticket-view .bwt-send-button:hover{background:linear-gradient(145deg,#0e4b7a,#125791)!important;box-shadow:0 10px 22px rgba(18,87,145,.28)!important;transform:translateY(-1px)}
.bwt-ticket-view .bwt-send-button .bwt-icon-send{width:18px;height:18px}
.bwt-ticket-view .bwt-composer-tools{display:block;margin-top:8px}
.bwt-ticket-view .bwt-upload-control-compact{display:flex;align-items:center;gap:8px;padding:0;border:0;background:transparent;min-width:0}
.bwt-ticket-view .bwt-file-button{min-height:34px!important;padding:6px 10px!important;border-radius:10px!important;background:#f7fafc!important;border-color:#d5e0e8!important;font-size:10px!important}
.bwt-ticket-view .bwt-file-button:hover{background:#edf6fc!important;border-color:#afc9dc!important}
.bwt-ticket-view .bwt-file-hint{font-size:9px;color:#81919d}
.bwt-ticket-view .bwt-selected-files{display:flex;flex-wrap:wrap;gap:5px;margin-top:6px}
.bwt-ticket-view .bwt-selected-files span{max-width:100%;font-size:9px;border-radius:999px;padding:4px 7px;background:#f7fafc}
.bwt-ticket-view .bwt-draft-status{min-height:14px;margin:2px 4px 0;color:#7d8e99;font-size:9px}

/* Rating card */
.bwt-ticket-view .bwt-rating-card{
  margin:16px 18px 18px;border:1px solid #e1e8ee;border-radius:18px;background:#fff;box-shadow:0 5px 18px rgba(16,24,40,.045);overflow:hidden
}
.bwt-ticket-view form.bwt-rating-card{display:block;padding:0!important}
.bwt-ticket-view .bwt-rating-head{display:flex;align-items:center;gap:11px;padding:16px 18px;border-bottom:1px solid #e8edf1;background:linear-gradient(180deg,#fff,#fbfdff)}
.bwt-ticket-view .bwt-rating-icon{width:38px;height:38px;display:flex;align-items:center;justify-content:center;border-radius:12px;background:#fff6dc;color:#f2ad00;font-size:22px}
.bwt-ticket-view .bwt-rating-head>div:last-child{display:grid;gap:2px}.bwt-ticket-view .bwt-rating-head h3{margin:0;font-size:13px;font-weight:900;color:#243b4b}.bwt-ticket-view .bwt-rating-head p{margin:0;color:#7e8f9b;font-size:10px}
.bwt-ticket-view .bwt-rating-body{display:grid;grid-template-columns:auto minmax(160px,1fr) auto;align-items:center;gap:12px;padding:14px 18px}
.bwt-ticket-view .bwt-rating-form .bwt-stars{display:flex!important;direction:ltr!important;justify-content:flex-start!important;gap:2px}
.bwt-ticket-view .bwt-rating-form .bwt-stars label{padding:1px!important}.bwt-ticket-view .bwt-rating-form .bwt-stars span{font-size:31px}
.bwt-ticket-view .bwt-rating-selected{margin:0;min-width:0;max-width:none;padding:7px 9px;font-size:10px;text-align:center}
.bwt-ticket-view .bwt-rating-comment{grid-column:1/3;display:grid;gap:5px!important;font-size:10px!important}.bwt-ticket-view .bwt-rating-comment>span{font-weight:800}.bwt-ticket-view .bwt-rating-comment small{font-weight:400;color:#98a2b3}
.bwt-ticket-view .bwt-rating-comment textarea{min-height:72px!important;border-radius:12px!important;font-size:11px!important}
.bwt-ticket-view .bwt-rating-submit{grid-column:3;grid-row:2;min-width:105px!important;align-self:end}
.bwt-ticket-view .bwt-rating-result.bwt-rating-card{display:grid;grid-template-columns:minmax(0,1fr) auto auto;align-items:center;gap:14px;padding:15px 18px}
.bwt-ticket-view .bwt-rating-result-copy{display:grid;gap:2px}.bwt-ticket-view .bwt-rating-result-copy strong{font-size:12px}.bwt-ticket-view .bwt-rating-result-copy span{font-size:10px;color:#7d8d99}
.bwt-ticket-view .bwt-rating-result-stars{font-size:23px}.bwt-ticket-view .bwt-rating-score{display:flex;align-items:baseline;gap:3px;padding:6px 9px;border-radius:10px;background:#fff8e6;color:#8a5b00}.bwt-ticket-view .bwt-rating-score strong{font-size:16px}.bwt-ticket-view .bwt-rating-score small{font-size:9px}

/* Order strip inside customer messenger */
.bwt-ticket-view .bwt-order-card{padding:10px 18px;background:#fbfdff;border-bottom:1px solid #e4ebf0;font-size:10px}
.bwt-ticket-view .bwt-order-card>div{gap:1px}.bwt-ticket-view .bwt-order-card>div>span{color:#81909b}.bwt-ticket-view .bwt-order-card strong{font-size:12px}
.bwt-ticket-view .bwt-customer-order-details{padding:0 18px!important;background:#fff!important}.bwt-ticket-view .bwt-customer-order-details summary{padding:9px 0;font-size:10px;color:#527085}.bwt-ticket-view .bwt-customer-order-details[open]{padding-bottom:13px!important}

@media(max-width:980px){
  .bwt-ticket-view .bwt-chat-header{grid-template-columns:1fr}.bwt-ticket-view .bwt-chat-trust{justify-self:stretch;max-width:none;padding:7px 10px}.bwt-ticket-view .bwt-chat-trust small{display:none}
  .bwt-ticket-view .bwt-chat-messages{padding:24px 20px}.bwt-ticket-view .bwt-message-bubble{max-width:78%}
}
@media(max-width:720px){
  .woocommerce-MyAccount-content .bwt-ticket-view{margin-inline:0}.bwt-ticket-view .bwt-chat-shell{border-radius:18px}
  .bwt-ticket-view .bwt-chat-header{padding:12px;gap:10px}.bwt-ticket-view .bwt-chat-title{gap:8px}.bwt-ticket-view .bwt-chat-back{width:34px;height:34px;flex-basis:34px;border-radius:10px}
  .bwt-ticket-view .bwt-chat-avatar{width:39px;height:39px;flex-basis:39px;border-radius:12px}.bwt-ticket-view .bwt-chat-heading-row{gap:5px}.bwt-ticket-view .bwt-chat-heading-row h2{max-width:calc(100vw - 210px);font-size:13px}.bwt-ticket-view .bwt-badge{padding:4px 7px;font-size:9px}.bwt-ticket-view .bwt-chat-subtitle{font-size:9px}
  .bwt-ticket-view .bwt-chat-trust{display:none}.bwt-ticket-view .bwt-chat-notice{padding:7px 10px;font-size:9px;line-height:1.65}
  .bwt-ticket-view .bwt-chat-messages{min-height:360px;max-height:none;padding:18px 10px;gap:13px;background-size:17px 17px,100% 100%}
  .bwt-ticket-view .bwt-message{gap:6px}.bwt-ticket-view .bwt-message-avatar{width:29px;height:29px;flex-basis:29px}.bwt-ticket-view .bwt-message-bubble{max-width:85%;padding:9px 10px 7px;border-radius:15px}.bwt-ticket-view .bwt-message-customer .bwt-message-bubble{border-bottom-right-radius:5px}.bwt-ticket-view .bwt-message-staff .bwt-message-bubble{border-bottom-left-radius:5px}
  .bwt-ticket-view .bwt-message-bubble header{gap:8px;margin-bottom:4px}.bwt-ticket-view .bwt-message-bubble header strong{font-size:10px}.bwt-ticket-view .bwt-message-bubble header span,.bwt-ticket-view .bwt-message-bubble time{font-size:8px}.bwt-ticket-view .bwt-message-body{font-size:12px;line-height:1.9}
  .bwt-ticket-view .bwt-attachments a{min-width:0;grid-template-columns:20px minmax(0,1fr) 24px;padding:7px 8px}.bwt-ticket-view .bwt-attachments strong{font-size:10px}.bwt-ticket-view .bwt-attachments small{font-size:8px}
  .bwt-ticket-view .bwt-closed-banner{grid-template-columns:32px 1fr;padding:10px 12px}.bwt-ticket-view .bwt-closed-banner-icon{width:30px;height:30px}.bwt-ticket-view .bwt-closed-banner strong{font-size:10px}.bwt-ticket-view .bwt-closed-banner span{font-size:9px}
  .bwt-ticket-view .bwt-chat-composer{padding:11px}.bwt-ticket-view .bwt-composer-label-row>div>span{display:none}.bwt-ticket-view .bwt-composer-main{gap:7px}.bwt-ticket-view .bwt-chat-composer textarea{min-height:50px;padding:9px 10px!important;font-size:12px!important;border-radius:13px!important}
  .bwt-ticket-view .bwt-send-button{min-width:50px;width:50px;height:50px;padding:0!important;border-radius:50%!important}.bwt-ticket-view .bwt-send-button span:last-child{display:none}.bwt-ticket-view .bwt-upload-control-compact{align-items:flex-start;flex-wrap:wrap}.bwt-ticket-view .bwt-file-hint{padding-top:7px}
  .bwt-ticket-view .bwt-rating-card{margin:12px}.bwt-ticket-view .bwt-rating-head{padding:13px}.bwt-ticket-view .bwt-rating-icon{width:34px;height:34px}.bwt-ticket-view .bwt-rating-head h3{font-size:11px}.bwt-ticket-view .bwt-rating-head p{font-size:9px}.bwt-ticket-view .bwt-rating-body{grid-template-columns:1fr;gap:9px;padding:12px 13px}.bwt-ticket-view .bwt-rating-form .bwt-stars{justify-content:center!important}.bwt-ticket-view .bwt-rating-selected{justify-self:stretch}.bwt-ticket-view .bwt-rating-comment,.bwt-ticket-view .bwt-rating-submit{grid-column:1;grid-row:auto}.bwt-ticket-view .bwt-rating-submit{width:100%!important}.bwt-ticket-view .bwt-rating-result.bwt-rating-card{grid-template-columns:1fr auto;gap:8px}.bwt-ticket-view .bwt-rating-result-stars{grid-column:1/3;justify-content:flex-start}
}
@media(max-width:430px){
  .bwt-ticket-view .bwt-chat-shell{border-radius:14px}.bwt-ticket-view .bwt-chat-header{padding:10px}.bwt-ticket-view .bwt-chat-avatar{display:none}.bwt-ticket-view .bwt-chat-heading-row h2{max-width:calc(100vw - 190px)}
  .bwt-ticket-view .bwt-chat-notice{align-items:flex-start;text-align:right}.bwt-ticket-view .bwt-chat-notice .bwt-lock-mini{margin-top:2px;flex:none}
  .bwt-ticket-view .bwt-chat-messages{padding:16px 7px}.bwt-ticket-view .bwt-message-avatar{width:26px;height:26px;flex-basis:26px}.bwt-ticket-view .bwt-message-bubble{max-width:88%;min-width:84px}.bwt-ticket-view .bwt-message-body{font-size:11.5px}
  .bwt-ticket-view .bwt-message-bubble header{flex-direction:column;gap:1px}.bwt-ticket-view .bwt-message-bubble time{align-self:flex-start}
  .bwt-ticket-view .bwt-composer-label-row{margin-bottom:6px}.bwt-ticket-view .bwt-composer-secure{padding:3px 6px}.bwt-ticket-view .bwt-file-hint{width:100%;padding-top:0}
  .bwt-ticket-view .bwt-order-card{padding:9px 11px}.bwt-ticket-view .bwt-customer-order-details{padding-inline:11px!important}
}

/* 1.4 responsive polish for the rest of customer My Account */
.bwt-wrap .bwt-new-ticket-shell{border-color:#dce5ec;border-radius:22px;box-shadow:0 14px 40px rgba(21,54,77,.065)}
.bwt-wrap .bwt-ticket-list .bwt-ticket-row{border-color:#dce5ec;box-shadow:0 2px 8px rgba(16,24,40,.025)}
.bwt-wrap .bwt-ticket-list .bwt-ticket-row:hover{border-color:#b9cedd;box-shadow:0 8px 20px rgba(20,55,80,.07)}
@media(max-width:720px){
  .woocommerce-MyAccount-content .bwt-wrap{width:100%;max-width:100%;min-width:0}
  .bwt-wrap .bwt-toolbar{gap:10px;margin-bottom:14px}.bwt-wrap .bwt-toolbar h1,.bwt-wrap .bwt-toolbar h2{font-size:19px;line-height:1.5}.bwt-wrap .bwt-toolbar p{font-size:11px}
  .bwt-wrap .bwt-ticket-list{gap:8px}.bwt-wrap .bwt-ticket-list .bwt-ticket-row{grid-template-columns:8px minmax(0,1fr) auto;padding:12px;border-radius:13px}.bwt-wrap .bwt-ticket-list .bwt-ticket-row>.bwt-badge{grid-column:auto;align-self:start}.bwt-wrap .bwt-ticket-main>strong{font-size:12px}.bwt-wrap .bwt-ticket-main small{font-size:9px}.bwt-wrap .bwt-time{display:none}
  .bwt-wrap .bwt-new-ticket-shell{border-radius:17px}.bwt-wrap .bwt-secure-banner{padding:12px 13px}.bwt-wrap .bwt-secure-banner span{font-size:10px}.bwt-wrap .bwt-new-ticket-form{padding:13px}.bwt-wrap .bwt-new-ticket-form .bwt-grid-2{grid-template-columns:1fr}.bwt-wrap .bwt-form-submit-row{gap:10px;margin-top:0;padding-top:13px}.bwt-wrap .bwt-form-security-note{font-size:9px}.bwt-wrap .bwt-form-submit-row .bwt-btn{min-height:46px}
}

/* ==========================================================
   Responsive support composer
   ========================================================== */
.bwt-ticket-view .bwt-chat-composer.bwt-telegram-composer{
  position:relative;z-index:8;padding:12px 14px 10px;background:rgba(255,255,255,.96);
  border-top:1px solid #dce6ed;box-shadow:0 -8px 24px rgba(28,58,79,.045);backdrop-filter:blur(12px)
}
.bwt-ticket-view .bwt-telegram-heading{margin:0 4px 8px}
.bwt-ticket-view .bwt-telegram-heading>div{display:grid;gap:1px;min-width:0}
.bwt-ticket-view .bwt-telegram-heading strong{font-size:11px;font-weight:900;color:#26475d}
.bwt-ticket-view .bwt-telegram-heading>div>span{font-size:9px;color:#82929d;white-space:normal}
.bwt-ticket-view .bwt-telegram-upload{display:block!important;padding:0!important;border:0!important;background:transparent!important;min-width:0}
.bwt-ticket-view .bwt-telegram-upload>.bwt-file-input{position:absolute!important;width:1px!important;height:1px!important;overflow:hidden!important;clip:rect(0 0 0 0)!important;clip-path:inset(50%)!important;white-space:nowrap!important}
.bwt-ticket-view .bwt-telegram-bar{
  direction:rtl;display:grid;grid-template-columns:44px minmax(0,1fr) 48px;align-items:end;gap:6px;
  width:100%;min-width:0;padding:6px;background:#f4f8fb;border:1px solid #cedce6;border-radius:22px;
  box-shadow:inset 0 1px 2px rgba(16,24,40,.025);transition:border-color .18s ease,box-shadow .18s ease,background .18s ease
}
.bwt-ticket-view .bwt-telegram-bar:focus-within{background:#fff;border-color:#7eacd0;box-shadow:0 0 0 3px rgba(18,87,145,.075)}
.bwt-ticket-view .bwt-telegram-bar.is-dragover{background:#eef7fd;border-color:#4d94c8;box-shadow:0 0 0 4px rgba(18,87,145,.08)}
.bwt-ticket-view .bwt-telegram-attach,.bwt-ticket-view .bwt-telegram-send{
  width:44px;height:44px;min-width:44px;display:inline-flex!important;align-items:center!important;justify-content:center!important;
  align-self:end;border:0!important;border-radius:50%!important;padding:0!important;margin:0!important;cursor:pointer;transition:transform .16s ease,background .16s ease,box-shadow .16s ease
}
.bwt-ticket-view .bwt-telegram-attach{background:transparent!important;color:#56758a!important}
.bwt-ticket-view .bwt-telegram-attach:hover{background:#e5eff6!important;color:#125791!important;transform:translateY(-1px)}
.bwt-ticket-view .bwt-telegram-attach .bwt-icon-clip{width:21px;height:21px}
.bwt-ticket-view .bwt-telegram-send{
  width:48px;height:48px;min-width:48px;background:linear-gradient(145deg,#176cae,#125791)!important;color:#fff!important;
  box-shadow:0 7px 17px rgba(18,87,145,.24)!important
}
.bwt-ticket-view .bwt-telegram-send:hover{background:linear-gradient(145deg,#125791,#0e4b7a)!important;box-shadow:0 9px 20px rgba(18,87,145,.3)!important;transform:translateY(-1px)}
.bwt-ticket-view .bwt-telegram-send:active{transform:translateY(0) scale(.97)}
.bwt-ticket-view .bwt-telegram-send .bwt-icon-send{width:20px;height:20px;transform:translateX(-1px)}
.bwt-ticket-view .bwt-telegram-input{min-width:0;display:flex;align-items:flex-end}
.bwt-ticket-view .bwt-telegram-input textarea{
  display:block!important;width:100%!important;min-height:44px!important;max-height:150px!important;margin:0!important;padding:10px 5px 8px!important;
  border:0!important;border-radius:0!important;background:transparent!important;box-shadow:none!important;outline:0!important;resize:none!important;
  color:#182b39!important;font:inherit!important;font-size:13px!important;line-height:1.75!important;overflow-y:auto
}
.bwt-ticket-view .bwt-telegram-input textarea:focus{border:0!important;background:transparent!important;box-shadow:none!important}
.bwt-ticket-view .bwt-telegram-input textarea::placeholder{color:#90a0ab;opacity:1}
.bwt-ticket-view .bwt-telegram-files{display:flex!important;flex-wrap:wrap;gap:6px;margin:8px 2px 0!important;min-height:0}
.bwt-ticket-view .bwt-telegram-files:empty{display:none!important}
.bwt-ticket-view .bwt-upload-chip{
  direction:rtl;display:inline-grid!important;grid-template-columns:20px minmax(0,1fr) 24px;align-items:center;gap:6px;max-width:min(100%,330px);
  padding:6px 7px!important;border:1px solid #d9e4eb!important;border-radius:12px!important;background:#f8fbfd!important;color:#2d4b5e!important;font-size:9px!important
}
.bwt-ticket-view .bwt-upload-chip.is-error{border-color:#f2b6b6!important;background:#fff5f5!important;color:#9e3131!important}
.bwt-ticket-view .bwt-upload-chip .bwt-file-icon{width:18px;height:18px;color:#125791}
.bwt-ticket-view .bwt-upload-chip-copy{display:grid;min-width:0;line-height:1.35}
.bwt-ticket-view .bwt-upload-chip-copy strong{font-size:9.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.bwt-ticket-view .bwt-upload-chip-copy small{font-size:8.5px;color:#81929e}
.bwt-ticket-view .bwt-upload-chip-remove{
  width:24px;height:24px;display:flex;align-items:center;justify-content:center;border:0;border-radius:50%;background:transparent;color:#8a9aa5;cursor:pointer;font-size:16px;line-height:1;padding:0
}
.bwt-ticket-view .bwt-upload-chip-remove:hover{background:#e9f0f5;color:#c63b3b}
.bwt-ticket-view .bwt-telegram-meta{display:flex;align-items:center;justify-content:space-between;gap:12px;min-height:20px;margin:5px 5px 0;color:#80909c}
.bwt-ticket-view .bwt-telegram-meta .bwt-draft-status{min-height:0!important;margin:0!important;font-size:8.5px}
.bwt-ticket-view .bwt-telegram-meta .bwt-file-hint{font-size:8.5px;white-space:nowrap;color:#8797a2}
.bwt-ticket-view .bwt-file-hint-short{display:none}

@media(max-width:900px){
  .bwt-ticket-view .bwt-chat-composer.bwt-telegram-composer{padding:11px 12px 9px}
  .bwt-ticket-view .bwt-telegram-bar{grid-template-columns:42px minmax(0,1fr) 46px;border-radius:21px}
  .bwt-ticket-view .bwt-telegram-attach{width:42px;height:42px;min-width:42px}.bwt-ticket-view .bwt-telegram-send{width:46px;height:46px;min-width:46px}
  .bwt-ticket-view .bwt-telegram-input textarea{min-height:42px!important;font-size:13px!important}
}
@media(max-width:620px){
  .bwt-ticket-view .bwt-chat-composer.bwt-telegram-composer{
    position:sticky;bottom:0;z-index:30;padding:9px 9px calc(8px + env(safe-area-inset-bottom));background:rgba(255,255,255,.98);
    box-shadow:0 -10px 30px rgba(22,50,69,.09)
  }
  .bwt-ticket-view .bwt-telegram-heading{margin:0 3px 7px;align-items:center}
  .bwt-ticket-view .bwt-telegram-heading>div>span{display:block!important;font-size:8.5px;line-height:1.55}
  .bwt-ticket-view .bwt-composer-secure{display:inline-flex!important;padding:3px 6px!important}
  .bwt-ticket-view .bwt-secure-text{display:none}
  .bwt-ticket-view .bwt-telegram-bar{grid-template-columns:40px minmax(0,1fr) 44px;gap:4px;padding:5px;border-radius:20px}
  .bwt-ticket-view .bwt-telegram-attach{width:40px;height:40px;min-width:40px}.bwt-ticket-view .bwt-telegram-attach .bwt-icon-clip{width:20px;height:20px}
  .bwt-ticket-view .bwt-telegram-send{width:44px;height:44px;min-width:44px}.bwt-ticket-view .bwt-telegram-send .bwt-icon-send{width:19px;height:19px}
  .bwt-ticket-view .bwt-telegram-input textarea{min-height:40px!important;max-height:120px!important;padding:9px 3px 7px!important;font-size:16px!important;line-height:1.55!important}
  .bwt-ticket-view .bwt-telegram-meta{margin-top:4px;gap:6px}.bwt-ticket-view .bwt-file-hint-full{display:none}.bwt-ticket-view .bwt-file-hint-short{display:inline}
  .bwt-ticket-view .bwt-upload-chip{max-width:100%;grid-template-columns:18px minmax(0,1fr) 24px;padding:5px 6px!important}
}
@media(max-width:430px){
  .bwt-ticket-view .bwt-chat-composer.bwt-telegram-composer{padding-inline:7px}
  .bwt-ticket-view .bwt-telegram-heading strong{font-size:10px}.bwt-ticket-view .bwt-telegram-heading>div>span{font-size:8px}
  .bwt-ticket-view .bwt-telegram-bar{grid-template-columns:38px minmax(0,1fr) 42px;border-radius:19px}
  .bwt-ticket-view .bwt-telegram-attach{width:38px;height:38px;min-width:38px}.bwt-ticket-view .bwt-telegram-send{width:42px;height:42px;min-width:42px}
  .bwt-ticket-view .bwt-telegram-input textarea{min-height:38px!important;max-height:108px!important}
  .bwt-ticket-view .bwt-telegram-meta .bwt-draft-status{max-width:60%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
}

/* ==========================================================
   AJAX support-message delivery
   ========================================================== */
.bwt-live-toast-stack{position:fixed;left:22px;bottom:22px;z-index:999999;display:grid;gap:8px;max-width:min(390px,calc(100vw - 28px));pointer-events:none}
.bwt-live-toast{direction:rtl;transform:translateY(12px);opacity:0;transition:.2s ease;padding:10px 13px;border:1px solid #cfe0ec;border-radius:13px;background:#fff;color:#27475c;box-shadow:0 14px 38px rgba(22,53,74,.15);font-size:11px;font-weight:750;line-height:1.7}
.bwt-live-toast.is-visible{transform:translateY(0);opacity:1}.bwt-live-toast.is-success{border-color:#b9e0cc;background:#f4fcf7;color:#236543}.bwt-live-toast.is-error{border-color:#efc2c2;background:#fff7f7;color:#963737}
.bwt-live-spinner{width:16px;height:16px;display:inline-block;flex:0 0 16px;border:2px solid currentColor;border-left-color:transparent;border-radius:50%;animation:bwt-live-spin .72s linear infinite;vertical-align:middle}
@keyframes bwt-live-spin{to{transform:rotate(360deg)}}

.bwt-submit-progress{display:flex;align-items:center;gap:10px;margin:10px 0;padding:11px 13px;border:1px solid #cfe1ed;border-radius:13px;background:#f4f9fc;color:#31566f}
.bwt-submit-progress>div{display:grid;gap:2px}.bwt-submit-progress strong{font-size:11px}.bwt-submit-progress small{font-size:9px;color:#78909f}
.bwt-new-ticket-form button.is-sending{display:inline-flex!important;align-items:center!important;justify-content:center!important;gap:8px;opacity:.88;cursor:wait}

.bwt-created-card{display:grid;grid-template-columns:52px minmax(0,1fr);gap:15px;align-items:start;padding:22px;border:1px solid #cfe2ee;border-radius:22px;background:linear-gradient(145deg,#fff,#f7fbfd);box-shadow:0 16px 46px rgba(27,63,86,.08)}
.bwt-created-check{width:52px;height:52px;display:flex;align-items:center;justify-content:center;border-radius:50%;background:#e7f7ee;color:#238455;font-size:25px;font-weight:900;box-shadow:inset 0 0 0 1px #c5e8d4}
.bwt-created-card h2{margin:2px 0 3px;font-size:19px;color:#213f53}.bwt-created-id{margin:0 0 9px;color:#69808f;font-size:10px}.bwt-created-message{margin:10px 0;padding:11px 13px;border-radius:13px;background:#eef6fb;color:#31566f;font-size:11px;line-height:1.85}.bwt-created-message p{margin:0}.bwt-created-card .bwt-help{margin:8px 0 13px}

.bwt-message-pending .bwt-message-bubble{opacity:.76;border-style:dashed!important}.bwt-message-failed .bwt-message-bubble{border-color:#e7a8a8!important;background:#fff6f6!important}
.bwt-live-message-state{display:flex;align-items:center;justify-content:flex-end;gap:5px;margin-top:5px;color:#728a9a;font-size:8.5px;line-height:1.4}.bwt-live-message-state .bwt-live-spinner{width:11px;height:11px;flex-basis:11px;border-width:1.5px}.bwt-message-failed .bwt-live-message-state{color:#a13d3d}.bwt-live-retry{border:0!important;background:transparent!important;color:#125791!important;padding:1px 4px!important;margin:0!important;font-size:8.5px!important;font-weight:900!important;text-decoration:underline;cursor:pointer}
.bwt-pending-files{display:grid;gap:4px;margin-top:6px}.bwt-pending-files>span{display:grid;grid-template-columns:18px minmax(0,1fr) auto;align-items:center;gap:5px;padding:5px 7px;border:1px solid rgba(18,87,145,.12);border-radius:9px;background:rgba(255,255,255,.55)}.bwt-pending-files b{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:8.5px}.bwt-pending-files small{font-size:7.5px;color:#78909e}
.bwt-telegram-send.is-sending{cursor:wait!important;opacity:.8}.bwt-telegram-send.is-sending .bwt-icon-send{display:none}.bwt-telegram-send.is-sending:before{content:"";width:19px;height:19px;border:2px solid rgba(255,255,255,.95);border-left-color:transparent;border-radius:50%;animation:bwt-live-spin .72s linear infinite}

@media(max-width:620px){
  .bwt-live-toast-stack{left:10px;right:10px;bottom:calc(12px + env(safe-area-inset-bottom));max-width:none}.bwt-live-toast{font-size:10px}
  .bwt-created-card{grid-template-columns:42px minmax(0,1fr);gap:11px;padding:15px;border-radius:17px}.bwt-created-check{width:42px;height:42px;font-size:21px}.bwt-created-card h2{font-size:16px}.bwt-created-card .bwt-btn{width:100%;justify-content:center}
  .bwt-submit-progress{padding:9px 10px}.bwt-submit-progress strong{font-size:10px}.bwt-submit-progress small{font-size:8.5px}
}

/* Admin dashboard integration */
.bwt-plugin-dashboard{padding-top:8px}
.bwt-dashboard-hero{display:flex;align-items:center;justify-content:space-between;gap:24px;padding:26px 28px;margin:0 0 18px;border:1px solid #dce7f1;border-radius:20px;background:linear-gradient(135deg,#fff 0%,#f7fbff 58%,#eef6fc 100%);box-shadow:var(--bwt-shadow-sm)}
.bwt-dashboard-hero h1{margin:0 0 6px;font-size:28px;line-height:1.4;color:var(--bwt-text)}
.bwt-dashboard-hero p{margin:0;max-width:690px;color:var(--bwt-muted)}
.bwt-dashboard-hero-actions{display:flex;gap:9px;flex-wrap:wrap;justify-content:flex-end}
.bwt-dashboard-stats{grid-template-columns:repeat(4,minmax(0,1fr))}
.bwt-dashboard-stat{position:relative;display:grid;gap:7px;padding:18px 20px;background:#fff;border:1px solid var(--bwt-border);border-radius:16px;text-decoration:none!important;color:var(--bwt-text)!important;box-shadow:var(--bwt-shadow-sm);overflow:hidden}
.bwt-dashboard-stat:before{content:"";position:absolute;inset:0 auto 0 0;width:4px;background:#dbe6ef}
.bwt-dashboard-stat:hover{transform:translateY(-2px);border-color:#b9cfdf;box-shadow:var(--bwt-shadow)}
.bwt-dashboard-stat>span{font-size:12px;color:var(--bwt-muted);font-weight:700}
.bwt-dashboard-stat>strong{font-size:28px;line-height:1.2}
.bwt-dashboard-stat>small{font-size:10px;color:var(--bwt-primary);font-weight:800}
.bwt-dashboard-stat.is-primary:before{background:var(--bwt-primary)}
.bwt-dashboard-stat.is-primary>strong{color:var(--bwt-primary)}
.bwt-dashboard-stat.is-danger:before{background:var(--bwt-danger)}
.bwt-dashboard-stat.is-danger>strong{color:var(--bwt-danger)}
.bwt-dashboard-grid{display:grid;grid-template-columns:minmax(0,1.7fr) minmax(300px,.75fr);gap:18px;align-items:start}
.bwt-dashboard-grid>.bwt-card{margin:0}
.bwt-dashboard-section-head{display:flex;align-items:flex-start;justify-content:space-between;gap:18px;margin-bottom:15px}
.bwt-dashboard-section-head h2{margin:0 0 4px;font-size:17px}
.bwt-dashboard-section-head p{margin:0;color:var(--bwt-muted);font-size:11px}
.bwt-dashboard-section-head>a{font-size:11px;font-weight:850;text-decoration:none}
.bwt-dashboard-ticket-list{display:grid;border-top:1px solid var(--bwt-border)}
.bwt-dashboard-ticket-list>a{display:grid;grid-template-columns:10px minmax(0,1fr) auto;align-items:center;gap:11px;padding:13px 4px;border-bottom:1px solid #edf1f4;color:var(--bwt-text)!important;text-decoration:none!important}
.bwt-dashboard-ticket-list>a:hover{background:#f8fbfd}
.bwt-dashboard-ticket-list>a>span:nth-child(2){display:grid;min-width:0}
.bwt-dashboard-ticket-list strong{font-size:12px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.bwt-dashboard-ticket-list small,.bwt-dashboard-ticket-list time{font-size:10px;color:var(--bwt-muted)}
.bwt-dashboard-links{display:grid;gap:8px}
.bwt-dashboard-links>a{display:grid;grid-template-columns:34px minmax(0,1fr) 18px;align-items:center;gap:10px;padding:11px;border:1px solid #e4e9ef;border-radius:12px;text-decoration:none!important;color:var(--bwt-text)!important;background:#fbfcfd}
.bwt-dashboard-links>a:hover{background:#f1f7fb;border-color:#bfd4e4;transform:translateX(-2px)}
.bwt-dashboard-links>a>.dashicons:first-child{width:34px;height:34px;display:flex;align-items:center;justify-content:center;border-radius:10px;background:var(--bwt-primary-soft);color:var(--bwt-primary);font-size:18px}
.bwt-dashboard-links>a>span:nth-child(2){display:grid;min-width:0}
.bwt-dashboard-links strong{font-size:11px}
.bwt-dashboard-links small{font-size:9px;color:var(--bwt-muted)}
.bwt-dashboard-links>a>.dashicons:last-child{color:#98a2b3;font-size:15px}
.bwt-dashboard-footnote{margin-top:12px;color:var(--bwt-muted);font-size:10px;text-align:left}
.bwt-aggregate-notice a{font-weight:800}

@media(max-width:1000px){
  .bwt-dashboard-grid{grid-template-columns:1fr}
  .bwt-dashboard-shortcuts{position:static}
}
@media(max-width:780px){
  .bwt-dashboard-hero{align-items:flex-start;flex-direction:column;padding:20px}
  .bwt-dashboard-hero-actions{width:100%;justify-content:stretch}
  .bwt-dashboard-hero-actions .bwt-btn{flex:1}
  .bwt-dashboard-stats{grid-template-columns:1fr 1fr}
}
@media(max-width:520px){
  .bwt-dashboard-hero h1{font-size:22px}
  .bwt-dashboard-hero-actions{display:grid;grid-template-columns:1fr;width:100%}
  .bwt-dashboard-stats{grid-template-columns:1fr}
  .bwt-dashboard-ticket-list>a{grid-template-columns:9px minmax(0,1fr)}
  .bwt-dashboard-ticket-list time{grid-column:2}
}

/* v1.7.0 — professional admin inbox */
.bwt-inbox-header{margin-bottom:16px}
.bwt-inbox-tabs{display:flex;align-items:center;gap:8px;overflow:auto;padding:4px 0 14px;margin-bottom:4px;scrollbar-width:thin}
.bwt-inbox-tabs a{display:inline-flex;align-items:center;gap:7px;min-height:38px;padding:7px 12px;border:1px solid var(--bwt-border);border-radius:11px;background:#fff;color:#475467!important;text-decoration:none!important;font-size:12px;font-weight:800;white-space:nowrap;box-shadow:0 2px 8px rgba(16,24,40,.025)}
.bwt-inbox-tabs a:hover{border-color:#a9bfd1;background:#f8fbfd;color:var(--bwt-primary)!important}
.bwt-inbox-tabs a.is-active{background:var(--bwt-primary)!important;border-color:var(--bwt-primary)!important;color:#fff!important;box-shadow:0 7px 16px rgba(18,87,145,.16)}
.bwt-inbox-tabs b{display:inline-flex;align-items:center;justify-content:center;min-width:22px;height:22px;padding:0 6px;border-radius:99px;background:#eef2f6;color:#475467;font-size:10px}
.bwt-inbox-tabs a.is-active b{background:rgba(255,255,255,.18);color:#fff}
.bwt-filter-reset{display:flex;align-items:end;padding-bottom:9px}.bwt-filter-reset a{font-size:11px;font-weight:800;color:#b42318!important;text-decoration:none!important}

.bwt-bulk-form{margin-top:14px}
.bwt-bulk-toolbar{position:sticky;top:32px;z-index:18;display:flex;align-items:center;gap:12px;padding:11px 12px;margin:0 0 10px;border:1px solid #d9e4ed;border-radius:14px;background:rgba(255,255,255,.96);backdrop-filter:blur(8px);box-shadow:0 5px 18px rgba(16,24,40,.055)}
.bwt-bulk-select-all{display:flex;align-items:center;gap:7px;white-space:nowrap;font-size:11px;font-weight:850;color:#344054}
.bwt-bulk-select-all input,.bwt-ticket-check input{accent-color:var(--bwt-primary)}
.bwt-bulk-selected{display:flex;align-items:center;gap:5px;white-space:nowrap;padding-inline:10px;border-inline-start:1px solid var(--bwt-border);color:var(--bwt-muted);font-size:10px}.bwt-bulk-selected strong{font-size:15px;color:var(--bwt-primary)}
.bwt-bulk-actions{display:flex;align-items:center;gap:7px;flex:1;flex-wrap:wrap}
.bwt-bulk-btn,.bwt-bulk-control button{min-height:34px;border:1px solid #cbd5df;border-radius:9px;background:#fff;color:#344054;padding:6px 10px;font:inherit;font-size:10px;font-weight:850;cursor:pointer}
.bwt-bulk-btn:hover,.bwt-bulk-control button:hover{border-color:#91abc0;color:var(--bwt-primary);background:#f8fbfd}
.bwt-bulk-btn:disabled,.bwt-bulk-control button:disabled{opacity:.45;cursor:not-allowed}
.bwt-bulk-danger{margin-inline-start:auto!important;border-color:#fecdca!important;color:#b42318!important;background:#fff8f7!important}
.bwt-bulk-control{display:inline-flex;align-items:stretch;border:1px solid #d7e0e8;border-radius:9px;overflow:hidden;background:#fff}
.bwt-bulk-control select{height:34px!important;min-height:34px!important;max-width:165px;border:0!important;border-radius:0!important;padding:3px 8px!important;background:#fff!important;font-size:10px!important;box-shadow:none!important}
.bwt-bulk-control button{border:0!important;border-inline-start:1px solid #d7e0e8!important;border-radius:0!important;background:#f8fafc!important}

.bwt-inbox-table{overflow:hidden;border:1px solid #dce5ec;border-radius:16px;background:#fff;box-shadow:var(--bwt-shadow-sm)}
.bwt-inbox-table-head,.bwt-inbox-row{display:grid;grid-template-columns:42px minmax(310px,2.1fr) minmax(130px,.8fr) minmax(170px,1fr) minmax(115px,.7fr) minmax(110px,.65fr);align-items:center;gap:10px}
.bwt-inbox-table-head{min-height:42px;padding:0 12px;background:#f7f9fb;border-bottom:1px solid var(--bwt-border);color:#667085;font-size:10px;font-weight:850}
.bwt-inbox-row{position:relative;min-height:76px;padding:10px 12px;border-bottom:1px solid #edf1f4;transition:.16s ease;background:#fff}
.bwt-inbox-row:last-child{border-bottom:0}.bwt-inbox-row:hover{background:#fbfdff}.bwt-inbox-row.is-selected{background:#f0f7fd;box-shadow:inset -3px 0 var(--bwt-primary)}
.bwt-inbox-row.is-unread{background:linear-gradient(90deg,#f6fbff 0,#fff 55%)}.bwt-inbox-row.is-unread .bwt-inbox-subject>a{font-weight:950}.bwt-inbox-row.is-urgent{box-shadow:inset 3px 0 #f04438}
.bwt-ticket-check{display:flex;align-items:center;justify-content:center}.bwt-ticket-check input{position:absolute;opacity:0;pointer-events:none}.bwt-ticket-check span{width:19px;height:19px;border:1.5px solid #b8c5d1;border-radius:6px;background:#fff;display:block;position:relative;cursor:pointer}.bwt-ticket-check input:checked+span{background:var(--bwt-primary);border-color:var(--bwt-primary)}.bwt-ticket-check input:checked+span:after{content:"";position:absolute;width:7px;height:4px;border-left:2px solid #fff;border-bottom:2px solid #fff;transform:rotate(-45deg);left:5px;top:5px}
.bwt-inbox-ticket{display:grid;gap:4px;min-width:0}.bwt-inbox-subject{display:flex;align-items:center;gap:7px;min-width:0;flex-wrap:wrap}.bwt-inbox-subject>a{color:#17212f!important;text-decoration:none!important;font-size:12px;font-weight:850;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:100%}.bwt-inbox-subject>a:hover{color:var(--bwt-primary)!important}.bwt-inbox-ticket small{color:#667085;font-size:9.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.bwt-inbox-ticket small b{color:#40546a}
.bwt-inbox-department{display:flex;align-items:center;gap:7px;color:#344054;font-size:10.5px;font-weight:750}.bwt-inbox-state{display:flex;align-items:center;gap:5px;flex-wrap:wrap}.bwt-inbox-agent{font-size:10.5px;color:#475467;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.bwt-inbox-time{display:grid;justify-items:start;gap:2px}.bwt-inbox-time strong{font-size:10px;color:#667085}.bwt-inbox-time a{font-size:9.5px;font-weight:850;color:var(--bwt-primary)!important;text-decoration:none!important}
.bwt-inbox-group{grid-column:1/-1;padding:9px 13px;background:#edf4f9;border-top:1px solid #d7e3ec;border-bottom:1px solid #d7e3ec;color:#244a68;font-size:10.5px}.bwt-inbox-group:first-child{border-top:0}.bwt-inbox-group strong{font-weight:900}

@media(max-width:1180px){
  .bwt-inbox-table-head,.bwt-inbox-row{grid-template-columns:38px minmax(250px,2fr) minmax(115px,.8fr) minmax(150px,1fr) minmax(100px,.7fr)}
  .bwt-inbox-table-head>span:last-child,.bwt-inbox-time{display:none}
  .bwt-bulk-toolbar{align-items:flex-start;flex-wrap:wrap}.bwt-bulk-actions{width:100%}
}
@media(max-width:900px){
  .bwt-inbox-table-head{display:none}.bwt-inbox-table{border:0;background:transparent;box-shadow:none;overflow:visible}.bwt-inbox-row{grid-template-columns:36px minmax(0,1fr) auto;gap:8px;margin-bottom:9px;border:1px solid #dce5ec!important;border-radius:13px;box-shadow:0 3px 10px rgba(16,24,40,.035)}
  .bwt-inbox-ticket{grid-column:2}.bwt-inbox-department{grid-column:2}.bwt-inbox-state{grid-column:3;grid-row:1/3;justify-content:flex-start;align-self:center;max-width:160px}.bwt-inbox-agent{grid-column:2;font-size:9.5px}.bwt-inbox-time{display:grid;grid-column:3;grid-row:3;align-self:end}
  .bwt-inbox-group{margin:12px 0 7px;border-radius:9px;border:0!important}
  .bwt-bulk-toolbar{position:static}.bwt-bulk-actions{display:grid;grid-template-columns:1fr 1fr}.bwt-bulk-control{width:100%}.bwt-bulk-control select{max-width:none;flex:1}.bwt-bulk-danger{margin-inline-start:0!important}
}
@media(max-width:620px){
  .bwt-inbox-tabs{margin-inline:-4px;padding-inline:4px}.bwt-inbox-tabs a{padding:6px 9px;font-size:10px}.bwt-inbox-row{grid-template-columns:30px minmax(0,1fr);padding:10px}.bwt-inbox-state,.bwt-inbox-time{grid-column:2;grid-row:auto;max-width:none}.bwt-inbox-state{justify-content:flex-start}.bwt-inbox-department,.bwt-inbox-agent{grid-column:2}.bwt-inbox-time{display:flex;gap:10px;align-items:center}.bwt-inbox-ticket small{white-space:normal;line-height:1.6}.bwt-bulk-toolbar{padding:9px}.bwt-bulk-select-all{width:100%}.bwt-bulk-selected{border:0;padding:0}.bwt-bulk-actions{grid-template-columns:1fr}.bwt-bulk-btn,.bwt-bulk-control{width:100%}.bwt-bulk-control button{min-width:62px}.bwt-inbox-subject>a{white-space:normal}
}

/* v1.7.4 — inbox interaction & bulk-management hardening */
.bwt-bulk-form{--bwt-select-bg:#eef6fc}
.bwt-bulk-toolbar{display:grid;grid-template-columns:auto minmax(0,1fr);gap:14px;align-items:center;padding:12px 14px;border-color:#d7e3ec;background:rgba(255,255,255,.985);transition:border-color .18s ease,box-shadow .18s ease,background .18s ease}
.bwt-bulk-toolbar.has-selection{border-color:#98b9d3;background:#f9fcff;box-shadow:0 8px 24px rgba(18,87,145,.10)}
.bwt-bulk-summary{display:flex;align-items:center;gap:11px;min-width:max-content}
.bwt-bulk-select-all{display:inline-flex;align-items:center;gap:8px;min-height:36px;padding:0 10px;border:1px solid #d7e3ec;border-radius:10px;background:#fff;cursor:pointer;user-select:none}
.bwt-native-check{appearance:auto!important;-webkit-appearance:auto!important;position:static!important;opacity:1!important;pointer-events:auto!important;width:18px!important;height:18px!important;min-width:18px!important;margin:0!important;accent-color:var(--bwt-primary)!important;cursor:pointer!important;box-shadow:none!important}
.bwt-ticket-check{display:flex;align-items:center;justify-content:center;width:100%;min-height:42px;cursor:pointer}
.bwt-ticket-check .bwt-native-check{width:20px!important;height:20px!important;min-width:20px!important}
.bwt-bulk-selected{min-width:76px;border:0;padding:0 2px;gap:6px}
.bwt-bulk-selected strong{display:inline-flex;align-items:center;justify-content:center;min-width:30px;height:30px;padding:0 7px;border-radius:9px;background:#e7f1f9;color:#125791;font-size:14px}
.bwt-clear-selection{border:0;background:transparent;color:#667085;font:inherit;font-size:10px;font-weight:850;cursor:pointer;padding:6px 4px}
.bwt-clear-selection:hover{color:#b42318}
.bwt-bulk-actions{justify-content:flex-end}
.bwt-bulk-btn,.bwt-bulk-control button{transition:transform .12s ease,border-color .12s ease,background .12s ease,color .12s ease}
.bwt-bulk-btn:not(:disabled):active,.bwt-bulk-control button:not(:disabled):active{transform:translateY(1px)}
.bwt-bulk-toolbar:not(.has-selection) .bwt-bulk-actions{opacity:.72}
.bwt-bulk-toolbar.has-selection .bwt-bulk-btn:not(.bwt-bulk-danger):first-child{background:#125791;color:#fff;border-color:#125791}
.bwt-bulk-toolbar.has-selection .bwt-bulk-btn:not(.bwt-bulk-danger):first-child:hover{background:#0e4b7a;color:#fff}

.bwt-inbox-table{border-radius:18px;border-color:#d7e3ec;box-shadow:0 8px 24px rgba(16,24,40,.045)}
.bwt-inbox-table-head{min-height:46px;padding:0 14px;background:#f5f8fb;color:#52657a;font-size:10px;letter-spacing:-.1px}
.bwt-head-select{text-align:center;color:#7a8b9d}
.bwt-inbox-row{min-height:84px;padding:12px 14px;cursor:pointer;border-bottom-color:#e8eef3;outline:none}
.bwt-inbox-row:hover{background:#f8fbfe}
.bwt-inbox-row:focus-visible{box-shadow:inset 0 0 0 2px rgba(18,87,145,.28)}
.bwt-inbox-row.is-selected{background:linear-gradient(90deg,#edf6fd 0,#f8fcff 65%,#fff 100%);box-shadow:inset -4px 0 #125791}
.bwt-inbox-row.is-selected:hover{background:linear-gradient(90deg,#e8f3fb 0,#f7fbff 65%,#fff 100%)}
.bwt-inbox-row.is-unread:not(.is-selected){background:linear-gradient(90deg,#f4faff 0,#fff 64%)}
.bwt-inbox-row.is-urgent{border-inline-start:3px solid #f04438}
.bwt-inbox-ticket{gap:6px}
.bwt-inbox-subject>a{font-size:12.5px}
.bwt-inbox-ticket small{font-size:10px;color:#64748b}
.bwt-inbox-department,.bwt-inbox-agent{font-size:10.5px}
.bwt-inbox-time a{display:inline-flex;align-items:center;justify-content:center;min-height:30px;padding:4px 9px;border:1px solid #d9e5ee;border-radius:8px;background:#fff}
.bwt-inbox-time a:hover{border-color:#99b9d0;background:#f5faff}

@media(max-width:1180px){
  .bwt-bulk-toolbar{grid-template-columns:1fr}.bwt-bulk-actions{justify-content:flex-start}.bwt-bulk-summary{width:100%}
}
@media(max-width:900px){
  .bwt-bulk-summary{flex-wrap:wrap}.bwt-bulk-select-all{flex:1;justify-content:center}.bwt-clear-selection{margin-inline-start:auto}
  .bwt-inbox-row{cursor:default}
}
@media(max-width:620px){
  .bwt-bulk-toolbar{gap:10px;padding:10px}.bwt-bulk-summary{display:grid;grid-template-columns:1fr auto}.bwt-bulk-selected{justify-self:end}.bwt-clear-selection{grid-column:1/-1;justify-self:start}
  .bwt-bulk-actions{display:grid;grid-template-columns:1fr!important;gap:8px}
  .bwt-bulk-btn,.bwt-bulk-control{min-height:40px}
  .bwt-native-check{width:20px!important;height:20px!important;min-width:20px!important}
}
.bwt-inbox-ticket{display:grid;grid-template-columns:38px minmax(0,1fr);align-items:center;gap:10px}
.bwt-inbox-ticket-copy{display:grid;gap:5px;min-width:0}
.bwt-inbox-avatar{display:inline-flex;align-items:center;justify-content:center;width:36px;height:36px;border-radius:11px;background:linear-gradient(145deg,#edf6fd,#dfeefa);border:1px solid #d0e2ef;color:#125791;font-size:12px;font-weight:950;box-shadow:0 2px 7px rgba(18,87,145,.07)}
.bwt-inbox-row.is-selected .bwt-inbox-avatar{background:#125791;color:#fff;border-color:#125791}
@media(max-width:620px){.bwt-inbox-ticket{grid-template-columns:32px minmax(0,1fr);gap:8px}.bwt-inbox-avatar{width:31px;height:31px;border-radius:9px;font-size:11px}}

/* v1.8.0 — reliable bulk actions, trash workflow, and clearer admin feedback */
.bwt-bulk-primary{background:#125791!important;border-color:#125791!important;color:#fff!important}
.bwt-bulk-primary:hover{background:#0e4b7a!important;border-color:#0e4b7a!important;color:#fff!important}
.bwt-bulk-feedback{grid-column:1/-1;min-height:0;font-size:11px;font-weight:800;color:#667085;transition:.15s ease}
.bwt-bulk-feedback:empty{display:none}
.bwt-bulk-feedback.is-loading,.bwt-bulk-feedback.is-success,.bwt-bulk-feedback.is-error{display:block;padding:8px 10px;border-radius:9px}
.bwt-bulk-feedback.is-loading{background:#f0f6fb;color:#125791}
.bwt-bulk-feedback.is-success{background:#ecfdf3;color:#027a48}
.bwt-bulk-feedback.is-error{background:#fff4ed;color:#b42318}
.bwt-trash-title{font-weight:900;color:#475467}
.bwt-trash-note{font-size:10px;color:#98a2b3;font-weight:800}
.bwt-inbox-tabs a[href*="view=trash"]{border-style:dashed}
.bwt-inbox-row[aria-selected="true"]{outline:2px solid rgba(18,87,145,.18);outline-offset:-2px}
@media(max-width:782px){.bwt-bulk-feedback{font-size:12px}.bwt-bulk-primary{min-height:42px}}

/* Bwoof Tickets 1.9: support-created / customer action indicators */
.bwt-origin-pill,.bwt-support-origin {display:inline-block;background:#edf5ff;color:#155899;border:1px solid #bddaf5;border-radius:20px;padding:3px 10px;font-size:12px;font-style:normal;font-weight:650;line-height:1.8}
.bwt-action-needed {display:inline-block;background:#fff8e7;border:1px solid #ead3a2;color:#815314;border-radius:9px;padding:8px 12px;margin:9px 0;font-size:13px;font-weight:600}
.bwt-support-create{max-width:800px;padding:25px;margin-top:20px}
.bwt-support-create select,.bwt-support-create input:not([type=checkbox]):not([type=file]),.bwt-support-create textarea{max-width:100%;width:100%}
#bwt-support-user{height:auto;min-height:130px;max-height:240px;overflow:auto}
#bwt-support-guest[hidden],#bwt-support-registered[hidden]{display:none!important}
.bwt-support-create .bwt-check{display:flex;gap:9px;align-items:center;margin:14px 0}
.bwt-support-create .bwt-check input{width:auto}